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Adel Beggag is listed as IT Support at Videotron at Videotron, a with 4614 employees, based in Greater Montreal Metropolitan Area, Canada. AeroLeads shows a matched LinkedIn profile for Adel Beggag.
Adel Beggag previously worked as IT Support Trainer for Interns at Videotron and IT Technical advisor at Videotron. Adel Beggag holds Diploma Of Vocational Studies, Computing Support from Esidem.
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I am an IT professional with extensive experience in technical support and team management. Throughout my career, I have developed strong skills in communication, collaborative leadership, and complex problem-solving. Currently a Technical Advisor at Vidéotron, I also have experience as an IT support trainer. Holding a professional diploma in IT support and several certifications, I am committed to staying at the forefront of technological advancements. My goal is to provide innovative solutions and continue growing professionally in the IT field.
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A career timeline built from the work history available for this profile.
Montréal, Québec, Canada
• Explain the fundamentals of effective IT support.• Actively accompany and assist the interns throughout their internship.• Provide personalized guidance and assess progress.• Facilitate the learning and professional integration of the interns.
Montréal, Québec, Canada
• Provide remote user support. Take calls, process service tickets and diagnose incidents.• Ensure that service tickets are processed within the agreed response times.• Document incidents.• Use a ticketing system to process, prioritize and assign requests from internal customers.• Communicate appropriately and effectively with users over the phone and in person.• Solve problems using takeover software.• Process assigned tickets from receipt to closure.• Find… Show more • Provide remote user support. Take calls, process service tickets and diagnose incidents.• Ensure that service tickets are processed within the agreed response times.• Document incidents.• Use a ticketing system to process, prioritize and assign requests from internal customers.• Communicate appropriately and effectively with users over the phone and in person.• Solve problems using takeover software.• Process assigned tickets from receipt to closure.• Find solutions related to customer requests. Show less
Montreal, Quebec, Canada
• Provide remote user support. Take calls, process service tickets and diagnose incidents.• Ensure that service tickets are processed within the agreed response times.• Document incidents.• Use a ticketing system to process, prioritize and assign requests from internal customers.• Communicate appropriately and effectively with users over the phone and in person.• Solve problems using takeover software.• Process assigned tickets from receipt to closure.• Find… Show more • Provide remote user support. Take calls, process service tickets and diagnose incidents.• Ensure that service tickets are processed within the agreed response times.• Document incidents.• Use a ticketing system to process, prioritize and assign requests from internal customers.• Communicate appropriately and effectively with users over the phone and in person.• Solve problems using takeover software.• Process assigned tickets from receipt to closure.• Find solutions related to customer requests. Show less
Other employees you can reach at videotron.com. View company contacts for 4614 employees →
Laskar Nesher
Colleague at VideotronGreater Ottawa Metropolitan Area, Canada
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Martine Vallée
Colleague at VideotronMirabel, Quebec, Canada
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Alexandre Vachon
Colleague at VideotronLongueuil, Quebec, Canada
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Jimmy Gemme
Colleague at VideotronMontreal, Quebec, Canada
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Denise Pope
Colleague at VideotronBoucherville, Quebec, Canada
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Sraca Videotron
Colleague at VideotronMontreal, Quebec, Canada
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Nine Atek
Colleague at VideotronMontreal, Quebec, Canada
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Lucie Robert
Colleague at VideotronLongueuil, Quebec, Canada
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Charles Guilbart
Colleague at VideotronMontreal, Quebec, Canada
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Alvin Carballo-Calix
Colleague at VideotronChâteauguay, Quebec, Canada
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Quick answers generated from the profile data available on this page.
Adel Beggag works for Videotron.
Adel Beggag is listed as IT Support at Videotron at Videotron.
Adel Beggag is based in Greater Montreal Metropolitan Area, Canada while working with Videotron.
Adel Beggag has worked for Videotron.
Adel Beggag's colleagues at Videotron include Laskar Nesher, Martine Vallée, Alexandre Vachon, Jimmy Gemme, and Denise Pope.
You can use AeroLeads to view verified contact signals for Adel Beggag at Videotron, including work email, phone, and LinkedIn data when available.
Adel Beggag holds Diploma Of Vocational Studies, Computing Support from Esidem.
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