I am an IT professional with extensive experience in technical support and team management. Throughout my career, I have developed strong skills in communication, collaborative leadership, and complex problem-solving. Currently a Technical Advisor at Vidéotron, I also have experience as an IT support trainer. Holding a professional diploma in IT support and several certifications, I am committed to staying at the forefront of technological advancements. My goal is to provide innovative solutions and continue growing professionally in the IT field.