Adelbert Ryan Capuno Email & Phone Number

• Monitor the health of customer (internal/external) networks.
• Troubleshoot and resolve issues with the company's managed services offerings.
• Assess, document, and deploy new managed services offerings selected by management. Work with internal and external resources in this duty.
• Clearly and concisely communicate with internal and external customers regarding requests, issues, expectations, resolution activities and progress.
• Use the ticketing system to clearly and concisely document requests, issues, symptoms, efforts, and resolutions.
• Establish, maintain, and follow processes for assessing and prioritizing workflow, including remediation and escalation paths to ensure that issues are dealt with promptly.

National Capital Region, Philippines

Conducts security awareness.Endpoint and network security monitoring.User access management.

NCR - National Capital Region, Philippines

• Implemented various projects like Active Directory, Endpoint Security, Secure Remote Assistance, Hyperconverged Infrastructrure.

• Manages the company’s network of administrations applications, including installation, testing and troubleshooting
• Leads the monitoring of network resources performance; provides assessments for problem monitoring and escalation
• Monitors and supports management of end-point security infrastructure
• Drives the installation, configuration, and support of the organization’s local area network (LAN), wide area network (WAN), and internet system
• Ensures the maintenance of hardware and software systems as well as the efficiency, reliability, and availability of network for all system users
• Manages the set-up and configuration of helpdesk systems

• Led the testing of new software, technology, or devices for the improvement of the IT infrastructure
• Managed the installation, upgrade, and configuration of PC hardware and software; configured Network Attached Storage
• Executed the troubleshooting of a wide range of hardware and software in various locations/branches across the country
• Ensured a readily available hardware and software troubleshooting via remote session, email or over the phone