November 2020 - August 2022; Maternity Leave; February 2023 - currentBusiness Analyst (senior management) for MobileMart, part of DNI GroupConnect businesses to prepaid products & transactional services (prepaid airtime, data, electricity, water, voucher-based products & bill payment services).Key contributor managing integration projects in collaboration with business, developers & solution architects.Participate in solution design & strategy formulation.Compile Business Requirements Documentation (BRD) for 3rd party technology provider.Analyse, design, improve & document business processes.Review & approve Business Requirements Specifications (BRS).Project manage full Software Development Life Cycle (SDLC). Deliver solutions within scope & budget.Compile & review customer test packs based on supplier integration needs.Internal testing, UAT sign off prior to deployment to Production & post deployment support.Key BA facilitator across solutions architecture & development teams on a project to design an engine for switching Value Added Service (VAS) purchases based on supplier availability & commercials that is fully customisable.

Active role across all phases of the Software Development Lifecycle (SDLC) for product development & integration requestsCollaborate & consult with stakeholders to define needs & recommend solutions that deliver valueBusiness process mapping & process flow designsTranslate business requirements into comprehensive Functional Requirements Specifications (FRS)Track project timelines & deliverables & report on progressCreate test cases to conduct & facilitate functional & non-functional testingCreate user manuals & deliver customised training to client end-usersInvestigate & resolve production application issues prior to referral to the software development teamCreate wireframes for user experience team Key contributor on project to digitise raw product complaints process for international fast food restaurant, enabling restaurants to log complaints electronically & provide transparency in the supply chain. This resulted in increased accountability, improved resolution times & marked revenue saving.

Configure email & PDF templates (Microsoft Reporting Services (SSRS), Visual Studio) based onBusiness Requirements Specifications (BRS) & change requests for a health & life insurance clientLiaise between the client (business owner) & software development team in the analysis, design, configuration, sign-off, testing & maintenance of the product to ensure optimal operational performanceConduct & facilitate functional & non-functional testingMonitor automatic processing of customer batch files (FTP site) to pro-actively identify, raise & resolve issuesDesign process flowsWrite & maintain company procedures & best practicesText analytics using Semantria to assist with predictive modelling

Data & Systems Management• Maintaining accurate & up-to-date customer database (Qlikview & SAP)• Identifying & formulating requirements for software development team regarding new development requests or system enhancements • Internal testing• Played integral part in digitising the process of capturing & tracking in-store execution (broadsheets, displays & promotions) by the sales teamData Analysis & Reporting • Sales Reviews (ad hoc, monthly, 12 month moving) based on regional performance, channel, account (top & bottom end – grocers, re-distributors, wholesalers, independents), category/ brand & SKU level; • Reporting on Deranged Lines for Key Accounts; • DC Sales Out Analysis for Key Accounts, based on region, manager & sales rep; • Rescue Plan Trackers to increase volume for declining brands/ categories; • Weekly tracking & analysis of implementation progress on in-store execution (including feedback from Extranet & Smollan Instore, pre & post promotion analysis, ROI);• Availability tracking based on Executrac scores (reporting on exceptions & fixing unfavourable scores);• Tracking & managing Key Account marketing spend vs. allocated budget.• RSP Compliance Dashboard by channel based on thorough analysis of promotional (BMI – price & promo evaluations), Executrac (competitor vs. company pricing) & list prices to identify risks & opportunities in the market for specific brands or categories.

Research Executive within Advertising Research (ASI), responsible for the design & monitoring of research projects & logical interpretation of results. Duties included the following:Questionnaire design and testing (routing & logical checks)Tab spec design Field preparation for Computer Assisted Personal Interviews (CAPI) including storyboard design, contact sheet & interviewer briefing document creation, fieldwork monitoring (quotas, etc.)Data processing & analysis• Logical, quality & formatting checks (bases, filters, format, accuracy); • Comparison against previous reports (tracking studies); • Analysis of tables & outputs in line with objectives; • Analysis of market trends & external data sources; • Analysis of the following aspects of the brand(s): Market & Brand overview (brand’s performance in comparison with competitor brands in the same category); Buying behaviour; Brand awareness; Brand activities (media spend, including trends);Advertising awareness (brand recall, linkage & recognition);Brand usage;Brand consideration;Brand equity & health; Imagery perceptions (drivers in the category, KPIs)Topline (tracking & ad hoc projects) & final reporting

Proposal writingField preparation for quantitative and qualitative research projects (including Computer Assisted Telephonic Interviews (CATI), face-to-face interviews, focus groups and web-based)• Questionnaire design, conversion & translation• Contact list cleaning & sample design • Loading surveys (CATI and web)• Interviewer briefing document preparation• Interviewer screening, briefing & trainingFieldwork monitoringData analysis and reporting on results