Adele Baldwin Email & Phone Number

Basingstoke

Volunteer at the homeless centre. Something I’ve always wanted to do and now I’m fortunate enough to have this opportunity

Basingstoke - Field Based

Managed a team of 12 sales representatives – training, coaching and driving performance to meet multiple KPIsKey Achievements: • Through coaching and development progressed the careers of twelve team members who successfully achieved internal promotion – significantly above company average• Tackled performance and attitude related issues within the team and gained positive results. Set clear expectations and standards and monitored people’s progress against them with regular… Show more Managed a team of 12 sales representatives – training, coaching and driving performance to meet multiple KPIsKey Achievements: • Through coaching and development progressed the careers of twelve team members who successfully achieved internal promotion – significantly above company average• Tackled performance and attitude related issues within the team and gained positive results. Set clear expectations and standards and monitored people’s progress against them with regular 1:1 catch ups. Identified and led disciplinary meetings, where necessary leading to dismissal• Organised and co-ordinated national induction programmes on multiple occasions for up to 20 people which involved numerous stakeholders. Created and adapted content personally and through collaboration with colleagues. Resulted in reps embedding into role quicker with less mistakes and better results• Key contributor who identified and modified numerous operational procedures that ensured consistency across teams and resulted in fewer mistakes and disciplinary meetings. Rolled changes out nationally• Was the ‘go to person’ in UK for queries and advice relating to Availability channel• Built team moral via several methods including:o Created an awards ceremony to help motivate, recognise and celebrate good performance. This idea was then adopted by many of my colleagues o Initiated cup match on KPI performance – group texts and regular email updates, encouraged others in team to build momentum• Designed and facilitated several development sessions with team to expand their skills – some courses rolled out nationally across the UK • On-going personal development - helping me to think differently, be flexible and find solutions for the many challenges faced Show less

Farnham Royal

Provided support to Regional and Area Sales Managers and Sales Force to aid the smooth running of the region by providing sales performance reports and analysis with end user in mind. Analysed data for trends and opportunities and presented strategic ideas. Managed budgets along with other PA responsibilities Key Achievements:• Successfully completed a six week Area Sales Manager stand in, looking after a team of 10 - setting and ensuring targets were achieved, planned and… Show more Provided support to Regional and Area Sales Managers and Sales Force to aid the smooth running of the region by providing sales performance reports and analysis with end user in mind. Analysed data for trends and opportunities and presented strategic ideas. Managed budgets along with other PA responsibilities Key Achievements:• Successfully completed a six week Area Sales Manager stand in, looking after a team of 10 - setting and ensuring targets were achieved, planned and conducted a team meeting, conducted field visits and surveys to praise good work and provide redirection• Co-managed Olympics project to create and implement a strategic plan to increase brand awareness – organised, led and facilitated meetings to create and channel ideas into pragmatic commercial plans. As a result the sales at the time peaked and enabled low market share brands in the area to be marketed well to visiting customers• In addition to my role managed two regional accounts with between 6-8 stores to ensure maximum availability, visibility and advocacy of Imperial brands• Took an established Finance process and identified an opportunity to reduce Area Sales Managers workload; thus creating a new report that would allow effective management of spend. Influenced multiple stakeholders up to senior management level to sell the benefits and gain commitment for IS development time. Designed content and worked with Information Systems to formulate an automatic report which involved adapting requirements within IS constraints. This is a process that has been rolled out nationwide and still exists now• Created and facilitated an effective workshop on furniture spend, resulted in greater awareness and improved return on investment. Furniture spend reduced by over 10% Show less

Bristol, United Kingdom

A one year secondment. Managed 12 employees of which 2 were supervisors to ensure that the team delivered an excellent support service to 150 of the UK sales force. Team functions included Purchasing, Administration, Post room and IT support. Created strong internal relationships to ensure smooth communication of relevant and timely information to key stakeholdersKey Achievements:• Identified structural improvements to the department. Influenced and gained National Field Sales… Show more A one year secondment. Managed 12 employees of which 2 were supervisors to ensure that the team delivered an excellent support service to 150 of the UK sales force. Team functions included Purchasing, Administration, Post room and IT support. Created strong internal relationships to ensure smooth communication of relevant and timely information to key stakeholdersKey Achievements:• Identified structural improvements to the department. Influenced and gained National Field Sales Manager’s support which led to merging of the independent and multiple office support. Managed team moral as three people were to lose their jobs• Arranged and assisted in the course structure for a tailored Negotiation Skills training course. Sold benefits of attending the course and ensured learning was put into practice. Following the course one team member achieved on average 14% reduction• Redesigned expense form that got rolled out UK wide Show less

Field Based - Hampshire, Wiltshire And A Period Of Time In London

Responsible for selling, promoting and merchandising Imperial products through a portfolio of 200 independent retailersKey Achievements:• Consistently the best in team for target achievements• One of few chosen in 2006 to be on the first ever Preparing for Leadership programme• In addition to my role managed a team of three agency staff targeted to drive market share of a specific brand

Goodworth Clatford, Hants

Liaised with customers, farmers and hauliers to negotiate prices, organise and oversee movement of produceKey Achievement:• Business would use an external company to write AS400 query reports to obtain information to manage the business. Self-taught to create reports which increased efficiency and reduced costs by 50%

Grateley

I started working at the pub as a waitress whilst studying and continued to work there for over 5 years including during breaks at university and weekends.During this time I was also given the extra responsibility of being assistant restaurant manager, where I would produce rota's and be involved in planning and organising special events and functions.

Andover

During my four year degree course I had a one year work placement. I sourced this placement by contacting Guilbert Limited, Andover direct and influencing them to consider this opportunity. I became a Business Analyst working on implementation of a new computer system (SAP). Role included visiting various locations with in the UK to discuss implementation plans.

Ba (Hons) Business Studies, Business Studies, 2:1

Activities and Societies: Course included one year work placement at Guilbert Limited, Andover, where I was a Business Analyst working.

3 A Levels, Sociology

9 Gcses Grade C And Above