Adele Benteler-Rodway Email & Phone Number

United States

Sales Planner to support growth of the Beauty Education Channel.• Create new customer proposals and pricing by reviewing schools’ existing kit offerings and creating customized products in line with cost and quality needs that will enhance their programs• Manage the onboarding process of new schools and serve as primary contact for daily operations• Create and maintain schools’ customized websites, and conduct training webinars on website features• Coordinate product changes as required by customer or internally• Review existing and new customer forecasts and communicate inventory needs and production schedules to internal Operations team • Conduct internal meetings with Operations to present new customer program details• Prepare product change proposals, presentation materials, and samples for annual customer meetings• Execute projects to improve work efficiency• Develop Agile boards in Monday.com to manage projects and process workflow• Maintain and update records for customer accounts in system• Provide highest level of customer service and communication both internally and externally• Visit schools to develop relationship in person and grow business• Excellent communication etiquette and proficiency on conference platforms such as Microsoft Teams and Zoom• Strong written and verbal skills

Mount Prospect, Il

Customer service account specialist for power management solutions in the transportation, equipment, and automation process control industries.• Managed daily operations and served as the primary contact for a growing portfolio of customers• Worked with sales and accounting teams to open new accounts and manage onboarding of new customers• Recognized for onboarding the highest number of new accounts in the past year• Developed relationships with product managers and buyers to identify opportunities to drive growth• Analyzed pricing on all products sold to ensure a competitive profit margin• Performed data analysis for customer account updates and forecasting• Strong knowledge of global supply chain with an empahsis on challenges in our current economy• Cross-trained to work with a wide customer base• Collaborated with other departments using agile methodolgies to successfully complete projects• Company trained Agile Coach

• Provided customer service and artistry support for multiple M.A.C Cosmetics locations to ensure successful retail events.• Fulfilled ongoing staffing needs by building strong business relationships with management and customers alike

• Coached staff to achieve productivity goals and trained team on new products and company directives• Built strong repeat clientele relationships to ensure successful business events• Planned and executed business events that generated increased revenue

Des Plaines, Illinois

• Managed daily fleet operations for multiple clients, including a 10,000-vehicle fleet • Analyzed inventory and rental reports to assess optimal fleet efficiency that resulted in cost savings• Identified service-enhancement opportunities to draw new clients via analysis of current fleet models• Developed/maintained up-to-date client profiles with respect to service agreements and fleet policy• Delivered status reports on open action items via weekly and monthly action register calls to clients• Planned the inception and completion of large inventory order cycles as well as fleet downsizings• Delegated projects to the Associate team and supervised progress unto completion • Mentored colleagues and new hires, providing direction, feedback and training

• Communicated daily with clients, dealerships and drivers to provide important updates • Worked independently and with colleagues to complete projects in a timely and efficient manner• Created vehicle order templates per Account Executive/client specifications• Updated driver profiles and reviewed client data to ensure quality and accuracy

• Developed client relationships through exceptional service and follow-through• Evaluated and processed required paperwork to ensure timely vehicle repair• Generated and updated purchase orders, as well as prepared account invoices• Trained colleagues and new hires on client database and procedures

• Prepared and delivered multicultural unit/lesson plans that included individual and group work• Created diagnostic, formative, and summative assessments to measure learning• Developed strategies for successful classroom management and learning environment

• Licensed to originate loans in the state of Illinois • Interviewed loan applicants and built client relationships • Assisted clients in determining financial needs• Recommended appropriate credit solutions for injured credit • Promoted products and services• Responded to client inquiries and informed client of approval or denial • Set up, processed, and successfully closed loans

Bachelor Of Arts (Ba), English And Secondary English Education, Summa Cum Laude

Activities and Societies: • Alpha Chi National College Honor Scholarship Society • Kappa Delta Pi International Honor Society in Education.

Associate Of Arts (Aa)