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Adele Bezuidenhout is listed as Business Analyst at Emid, a with 131 employees, based in City of Johannesburg, Gauteng, South Africa. AeroLeads shows a matched LinkedIn profile for Adele Bezuidenhout.
Adele Bezuidenhout previously worked as Card and Payments Specialist at Stratum Card Innovations and Product Manager Debit Card at Absa Group. Adele Bezuidenhout holds Graphic Design (Short Course), 69% from University Of Cape Town.
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More than 27 years experience in the Financial Services Industry / Banking. Skilled in Product Management, Business Analyst, System Analyst, Business Processes, Consumer Products, Cards (Credit and Debit) and Management. A professional with a Bachelors Degree in Communication and Graphic Design Certificate.
Listed skills include Leadership, Product Management, Financial Services, Payments, and 48 others.
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A career timeline built from the work history available for this profile.
Pretoria Area, South Africa
- Draft comprehensive User Requirement Specifications (URS) / Functional Requirement Specifications (FRS)- Create, review and update system documentation- Co-ordinate, participate in User Acceptance Testing (UAT)- Assist users and technical staff with investigative requests and Production Support- Third Party and Interface Stakeholder Management
Johannesburg Area, South Africa
Consulting- Customer’s Business Requirements Documented- Process Reviews- Process Flowcharts and Mapping- Process Implementations- Authored Training Material- Assisted with Audit Review Preparation, Documentation and Implementation- Product Pricing Review- Product Information Review and amendments to customer’s website- Stakeholder Management with internal and external customers
Johannesburg Area, South Africa
Projects and Enhancements- Concept Documents on Projects and Small Enhancements- Business Requirements Definition (BRD), including Financial Business Case- Test Plans and ordering of Test Cards- User Acceptance Testing (UAT) and Product Verification Testing (PVT)- Updated Internet, Intranet, Policies and Procedures- Post Implementation Reviews Product Responsibilities- Competitor analysis- Product reviews and product rationalisation- Updated product information, fact sheets, online learning system (e-learning)- Compiled product performance, progress on projects and small enhancements, marketing update, segment overview, risk management- Stock Management: Card stock, card designs, stationary elements, brochures and T&Cs Marketing and Campaigns- Implement Key Value Drivers (KVDs)- Marketing Briefs- Designed Product Education, Awareness, Usage and Acquisition campaigns- Marketing business cases- Post-campaign reviews, campaign communication to internal and external customers Stakeholder Management- Ongoing internal and external Stakeholder Management through Interlock Sessions, meetings, conference calls, e-mails or telephoneo Stakeholders: Segment and Product, Card Product, Card Management Information, Card Customer Value Management, Information Technology (IT), Marketing, Communication, Branch Support, Scheme Management, Visa and MasterCard
Johannesburg Area, South Africa
Projects and Enhancements- Concept Documents on Projects and Small Enhancements- Business Requirements Definition (BRD), including Financial Business Case- Test Plans and ordering of Test Cards- User Acceptance Testing (UAT) and Product Verification Testing (PVT)- Updated Internet, Intranet, Policies and Procedures- Post Implementation Reviews, reporting, analytics, pricing reviews, risk management Marketing and Campaigns- Education and Awareness campaigns- Card plastic and stationary maintenance- Inhouse QTV advertisement that launched in branches- Design and published advertisement in Hallo Cape Town map- Customer Analytics- Updated and implemented web site product content and visuals (marketing collateral)- Updated and implemented product fact sheets and online learning system training (e-learning)- Implement key value drivers (KVDs) Stakeholder Management- Internal and external Stakeholder Management through Interlock Sessions, meetings, conference calls, e-mails or telephoneo Stakeholders: Segment and Product, Card Product, Card Management Information, Card Customer Value Management, Information Technology (IT), Marketing, Communication, Branch Support, Scheme Management, Visa and MasterCard
Johannesburg Area, South Africa
Service Management- Service delivery governance disciplines (ITIL), service readiness and reporting- ITIL disciplines: SLA’s, OLA’s, Reporting measures, risk trackers- Service run books, service catalogues, product one-page fact sheets, service maps, and support models- Incident, problem and change management Problem Management- Worked towards improving on service availability and customer delivery across the overall run environment- Reporting on recurring Incidents, Problem and Changes- Managed the maintenance of the Service Desk Systems (Service Manager 7, ServiceNow, CA Service Desk) by conducting spot checks to ensure quality of information, call closure, required documentation, adherence to standards and correct severity levels Additional duties- Change management- Risk assessment (Control Self Assessments)
Pretoria Area, South Africa
Responsibilities and duties:- Business Requirement Definition (BRD) on projects and small enhancements- Stakeholder management- Liaised with Information Technology (IT) in terms of investigation, development, testing and implementation of change requests, projects and small enhancements- Test plans and User Acceptance Testing (UAT)- Problem management (CA Service Desk)
Pretoria Area, South Africa
Responsibilities and duties:- Network and liaised with third party stakeholders- Performance and target tracking- Campaign briefs- Risk Assessments (Control Self-Assessments)
Pretoria Area, South Africa
- Delivery of the Integration and Business Transformation team responsibilities- Assisted the Integration and Business Transformation Director to successfully deliver the integration projects and realised the agreed integration synergies- Gave support and assistance to the Synergy team leader in steering and delivering the agreed projects- Business cases and Synergy documentation and reporting- Stakeholder management: Business, IT, Integration PMO and Change Council Ad Hoc:- Assisted the Business Process Re-engineering (BPR) team in the Operations Environment- Assisted the Operations Contact Centre with interviews- Assisted the Card Product Manager with campaign management
Johannesburg Area, South Africa
- Lead a matrix team of 45 agents- Reporting, client complaints and enquiries- Interviews, staff performance, coaching and conducted service quality (SQD)
Pretoria Area, South Africa
Responsibilities and duties:- Lead a team of 14 agents- Annual budgeting, reporting and overtime management- Project Leader: Service Level Agreements (SLAs), C-level specialist program- Client complaints and enquiries- Interviews, staff performance, quality evaluations, coaching and training
Pretoria Area, South Africa
- Lead a team of 16 Agents- Annual budgeting and reconciliation- Service Level Agreements (SLAs), reporting and procedural reviews- Handled queries and client complaints- Interviews, staff performance, quality evaluations, coaching and training
Pretoria Area, South Africa
Handled client complaints and enquiries, written and telephonically
Other employees you can reach at emid.co.za. View company contacts for 131 employees →
Johan Bosch
Colleague at EmidPretoria, Gauteng, South Africa
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AS
Aziz Sassa
Colleague at EmidMorocco
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CV
Chris Van Dyk
Colleague at EmidCity Of Johannesburg, Gauteng, South Africa
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Hicham Hifa
Colleague at EmidMorocco
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FH
Fouad Harradi
Colleague at EmidMorocco
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Nneke Nelwamondo
Colleague at EmidPretoria, Gauteng, South Africa
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CE
Cherise Erasmus
Colleague at EmidJohannesburg Metropolitan Area, South Africa
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MM
Matt Matthys
Colleague at EmidSouth Africa
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MM
Masome Marutle
Colleague at EmidCity Of Johannesburg, Gauteng, South Africa
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EI
Elize Inggs
Colleague at EmidCity Of Johannesburg, Gauteng, South Africa
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Quick answers generated from the profile data available on this page.
Adele Bezuidenhout works for Emid.
Adele Bezuidenhout is listed as Business Analyst at Emid.
Adele Bezuidenhout is based in City of Johannesburg, Gauteng, South Africa while working with Emid.
Adele Bezuidenhout has worked for Emid, Stratum Card Innovations, and Absa Group.
Adele Bezuidenhout's colleagues at Emid include Johan Bosch, Aziz Sassa, Chris Van Dyk, Hicham Hifa, and Fouad Harradi.
You can use AeroLeads to view verified contact signals for Adele Bezuidenhout at Emid, including work email, phone, and LinkedIn data when available.
Adele Bezuidenhout holds Graphic Design (Short Course), 69% from University Of Cape Town.
Adele Bezuidenhout is listed with skills including Leadership, Product Management, Financial Services, Payments, Business Analysis, Banking, Credit Cards, and Business Requirements.
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