•Serve as solution lead for large health systems to identify, design, and approve automation opportunities totaling $10M in annual savings for the organization•Facilitate customer executive design sessions to develop automation roadmap based on organizational goals, priorities, and performance challenges•Support Sales pursuits by qualifying potential customers, delivering product presentations, and addressing customer objections•Engage with internal resources such as Product, Technical Architecture, and Engineering, to vet and design custom solutions including workflow details, exception considerations, integration details, and value modeling•Utilize revenue cycle operations experience in collaboration with Partnerships team to discover solution gaps within middle revenue cycle resulting in a comprehensive Partner portfolio •Serve as connector to siloed departments to represent voice of the customer and initiate product optimization efforts including, but not limited to, Clearinghouse integration with core Olive products

• Manage the implementation of recommended operational and technical revenue cycle solutions with high dollar net revenue targets - Focus on charge optimization projects such as: charge capture workflow improvement, revenue integrity department redesign, and charge master technical audits• Own the creation and presentation of project deliverables to client senior revenue cycle leadership focusing on project goals, status, risks, and milestone and/or financial metric achievement• Lead technical build and implementation of 700+ charge capture edits within client patient accounting system; develop and maintain charge capture edit concepts• Oversee a team of 15 consultants to review and develop innovative client-centered and industry driven revenue integrity methodology• Participated in a specialized team focused on the research and development of Robotic Process Automation revenue cycle use cases

• Serve as the liaison between Epic end users and Epic internal IT to communicate and extensively test revenue cycle related build changes within Epic • Troubleshoot and resolve system issues that Epic end users encounter in daily workflows• Earned Epic Resolute Hospital Billing certification in September 2017• Facilitated the training and testing to prepare for system wide 2017 Epic software upgrade • Identify and execute improvement opportunities by recognizing key metrics, performing data analysis, evaluating processes and making recommendations; includes utilizing Epic, Microsoft Access and Excel to identify inefficiencies and ensure workflows are accurate, efficient, and up-to-date• Develop instructional material and process guides to provide technical expertise and learning objectives for users

•Served as the project lead for several large hospital systems, managing teams of up to four associates to coordinate and execute comprehensive payment review and strategic analytics to identify and recover underpaid revenue for our clients•Served as the main contact for our clients, and facilitated the daily communication with clients, project teams, management, and internal departments•Generated month end and project-end reporting and deliverables which detailed our findings and offered recommendations for revenue cycle process improvement and how to maximize future reimbursement through managed care contracting. This included formal presentations to client CFOs, as well as business office and managed care directors•Trained new and experienced associates on role expectations and daily responsibilities, keeping their own career development in mind•Served as a content expert; gathering, maintaining, and researching given subjects related to the industry •Executed internal trainings for associates, including maintaining and updating presentations based on company and industry changes. Presentations included orientation for new associates, intermediate auditing skills via Microsoft Access, and Governmental Payer overviews•Awarded a Guiding Principle Award for Client Service for providing premium client service and exceeding client needs

•Utilized proprietary database software to review and pursue underpaid claims •Analyzed managed care contracts and governmental payer fee schedules to evaluate underpayment risk•Audited client’s account volume based on managed care contracts•Communicated with and pursued insurance companies to collect on underpaid claims•Participated in month end and project-end reporting, including formal presentations of project findings