A skilled and knowledgeable Human Resources and Training manager with over 16 years experience of leading teams within a home care and residential care services provider, as well as 11 years as a Branch and Function manager within a major bank.• Human Resources: Intensive knowledge of HR policy and regulations including TUPE transfers, disciplinary & grievance processes, employee consultations, maternity ; Health & Safety; CIPD Qualified • Recruitment & Training: Advertising, selecting and interviewing of new employees including foreign nationals; Delivery of induction and ongoing training for over 1000 employees; Development of reward & recognition schemes to improve retention• Stakeholder Management: Provision of HR guidance and advise to Director level, managing relationships with Unions, Local Government and Care Quality Commission (CQC) stakeholders• Line Management: Proven track record of managing teams of up to 30 people ensuring targets met and exceeded; Designing performance management and personal development frameworks; Dealing with complex HR issues including disciplinary cases, appeals & grievances• Commercial awareness : Influencing senior management on a strategic level; Secondment periods as Office Manager and Operations Manager; Took over Care Manager responsibilities during restructure• Communication: Excellent verbal communication and presentation skills as well as providing written reports and updates; PC literate with good knowledge of Excel, Word, PowerPoint and Outlook