Adele Cooke Email & Phone Number

A successful senior manager, experienced in the delivery of high profile & complex programmes/projects for Corporate, SME and Not for Profit organisations within the Retail (B2C) and Wholesale (B2B) markets.A highly effective and organised individual, with a proven ability to deliver quality within budget and timescales. A strong leader, able to inspire and motivate in both immediate and matrix team environments, with a track record of delivering business change and improved results.Extensive Business Operations experience and expertise including line management and leadership of customer facing teams across the UK, with back-office, offshore support..Both internal and external clients have been impressed by my professionalism, collaborative-style, passion for quality and sense of perspective.Companion Member of Institute of Customer Service (ICS)Prince 2 Practitioner Six Sigma tools and techniquesMSPDiploma in Life CoachingCertificate in Effective Voluntary Sector ManagementAccredited eLearning TutorNVQ Assessor Straightforward and unambiguous, with personal integrity and gravitas. Passionate about quality. Resilient and able to work under pressure without compromising performance. Described as "unflappable". Excellent analytical and problem solving skills. Collaborative and inclusive. Pragmatic and flexible, with a sense of humour and perspective. Highly intuitive with a well-developed understanding of behavioural motivators.Specialties: Programme/Project Management; Change Management; Risk Assessment and Mitigation; Benefits Realisation; Process Mapping/Process Re-engineering; Strategy; Stakeholder Management; Leadership; Customer Service; Customer Experience; Business Analysis and Improvement; Thought Leadership; Organisational Design; QMS; Delivering in a Regulated Environment; People/Team Development – Coaching and Mentoring. Delivering Cultural and Behavioural Change.

Listed skills include Strategy, Business Process Improvement, Crm, Change Management, and 36 others.