Adele De Beer Email & Phone Number

I am a skilled experienced IT Specialist with a solid background in commercial sectors.Advanced business and technical acumen, along with excellent qualifications, ensure a firm understanding of effective processes and systems including resolving issues and implementing appropriate improvements, while enhanced liaison and negotiation skills allow for successful collaboration with stakeholders from many professional, technical and cultural backgrounds.Highly developed analytical expertise and problem solving, time-management and organizational skills guarantee precise attention to detail, exemplary performance under pressure and the ability to achieve tight deadlines in fast-paced environments.QUALIFICATIONS:• Scrum Master Course - Torque IT• University of Pretoria o Program for Management Development NQF Level 6 o ABSA Management Programme NQF Level 5 • Certificate in Fundamentals in Project Management - Damelin ACHIEVEMENTS:• Recognition for creating a war room to solve the problem of inaccurate user acceptance testing by testers, 2019• Recognition for preventing major losses to Absa due to incorrect information that was supplied by a third party, 2017• Nominated as a Champion to provide training to staff on Service Now, 2016• Nominated to test the process of the new Request system for Barclays, 2013SPECIALIST SKILLS: • Office management• Business administration• Call Centre management• Coaching• Project management• IT asset management• Test process management• Customer service and liaison• Team leadership• Stakeholder relationship management• Effective communication• Organisation• Diversity management• Time management• Creative problem solving• Risk management• Change and release management• Records managementIT SKILLS:• Microsoft Office Suite • Zoom• SAP• JIRA• Service Desk• Service Now• BDP• SQL• Firebird• JCL• IMS• DataPower• TSO• ACSS• Odyssey• Sage Pastel