• Overseeing daily operations with meticulous attention to detail• Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required• Establishing, implementing and overseeing effective office systems, processes and controls• Delivering a high standard of administrative, reception and financial support• Customer service and liaison, building strong working relationships and effective communication channels with suppliers, contractors and other key stakeholders; resolving complaints and enquiries• Transcribing and proofreading documents• Filing, organising, scanning, copying and faxing legal documents• Managing diaries, scheduling meetings and booking rooms; arranging travel and accommodation• Ordering office supplies; arranging post and deliveries• Planning and managing team performance, skills development, talent and culture to improve innovation, achieve efficiencies and increase competencies• Data entry and database management, maintaining meticulous records and updating files• Reading and interpreting technical documentation• Producing various reports, meeting minutes, invoices, presentations, analyses, correspondence and other documentation • Performing as a strong member of a cohesive team with strict adherence to health, safety and statutory regulations, service level agreements, quality standards, governance processes and compliance requirements • Managing staff effectively to ensure customer growth, brand awareness and operational excellence

and

and

Performing all or some of the following duties in all roles with varying levels of responsibility:• Risk control officer, ensuring all activities and duties are carried out in full compliance with regulatory requirements, enterprise-wide risk management framework and company policies• Ensuring adherence to audit requirements• Obtaining testing and implementation requirements• Monitoring, controlling and communicating all aspects of the release• Planning, monitoring and facilitating overall implementations; performing post implementation reviews• Responsible for overall issue and risk identification and management of the package• Providing management information and reporting to project delivery management and other senior role players• Incident and problem management during SIT and UAT phases• Ensuring timeous involvement of critical areas such as Application Support, GL, DataPower, GIS and Infrastructure Service• Drafting and facilitating deployment plan with walk throughs, resource plans and timelines for the entire release implementation• Representing release changes at the central CAB • Managing, coordinating, facilitating and monitoring the physical implementation, • Managing post-implementation war-room to proactively monitor production issues and lessons learnt, including providing feedback to management• Performing continuous review of implementation processes and change management• Planning, managing and reporting on all aspects of user acceptance testing in line with testing standards and processes, including identifying UAT stakeholders and resources• Identifying and approving the UAT scope, and planning the UAT environment of 175 computers for testing activities• Leading the implementation of new software and hardware for UAT• Resolving any computer issues and escalating to the technical team where necessary• Part of biometrics implementation team for the upgrade of ABSA security