Adele Desjardins Email & Phone Number

Brossard, QC, CA

Montreal, Quebec, Canada

Brossard, Quebec, Canada

Montreal

• As a representative of Guidatour I have an attitude for selling and customer service with a ongoing knowledge of the tourists hot spots in Montreal, My responsibilities involve:
• Welcoming clients
• Informing potential clients on types of tours offered
• Answering questions regarding tour activities, locations and company or local region
• Performing payment transactions
• Selling and promoting company activities and services.

Montreal

As a certified travel counselor, I perform all responsibilities that a travel agent would do including completing travel reservations/bookings by telephone, advising clients of travel documents, and offering varies types of travel insurance. Due to HRG requirements, I have successfully passed both the TICO (Travel Industry Council of Ontario) as well as.

• Under the supervision of the Director of Convention Services at Tourisme Montreal, I was able to learn and participate in numerous responsibilities and tasks of a convention manager associated with convention planning.
• Visited numerous venue locations including the Marriott Courtyard, InterContinental, Palais des Congres, Science Center, Chalet Mont Royal, Ritz Carlton, Sheraton Hotel and Le Crystal.
• Participated in client site inspections at the Palais des Congres.
• Helped set up information kiosks at the airport and at the Montreal Convention Center.I contributed work in the Sustainable Meetings Department of Tourisme Montreal by helping to organize the 2014 Portes Ouvertes. An.

• As a manager, I was responsible for providing guidance and leadership to my co-workers. Offering assistance when needed and setting expectations and work requirements. As any Dagwoods' employee, it is expected:
• To acknowledge customers upon arrival and departure
• Inform customers of any on-going promotions as well as educate on business operations;
• Handle cash, credit cards and other methods of payment;
• Offer additional store merchandise and loyalty cards;
• Project a positive atmosphere and excellent customer service;