Manage the Registration and Advice Service for social workers in England.Ensure that robust application analysis, restoration and appeals processes are in place.Lead a team and work to consistent standards, rules and guidance in accordance with best practice key performance indicators. Work with policy and development teams to ensure that the latest legislative changes are imbedded in our systems and processes. Liaise with relevant organisations, including Specialist Advisory… Show more Manage the Registration and Advice Service for social workers in England.Ensure that robust application analysis, restoration and appeals processes are in place.Lead a team and work to consistent standards, rules and guidance in accordance with best practice key performance indicators. Work with policy and development teams to ensure that the latest legislative changes are imbedded in our systems and processes. Liaise with relevant organisations, including Specialist Advisory Committees, regulators and other UK or overseas regulators where required. Show less

I work with the Sheffield Business School as an advocate and conduit to share my expertise fromacross the Directorate of Corporate Affairs (Marketing, Communications, Alumni, Schools and Colleges, Admissions and UK Recruitment).I provide advice and guidance to colleagues within Sheffield Business School and develop a thorough understanding of the faculty and the support required from the directorate to build highly productive, positive and trusted relationships, including… Show more I work with the Sheffield Business School as an advocate and conduit to share my expertise fromacross the Directorate of Corporate Affairs (Marketing, Communications, Alumni, Schools and Colleges, Admissions and UK Recruitment).I provide advice and guidance to colleagues within Sheffield Business School and develop a thorough understanding of the faculty and the support required from the directorate to build highly productive, positive and trusted relationships, including representation of the directorate at faculty events and key meetings.I collaborate with colleagues from across the university to develop projects to meet the business need and strategic objectives. I prepare and present reports including marketing plans, impact analysis, market research, intelligence and recommendations to senior stakeholders to inform decision-making. Show less

Improving communication between Library and Student Support Services (L3S) and the Faculty and being a dedicated point of contact for Health and Wellbeing (HWB).I manage and develop effective working relationships and enhance knowledge and understanding of HWB priorities, challenges and opportunities and channel this intelligence through to appropriate colleagues within L3S, keeping faculties abreast of planned activity within L3S to help maximise opportunities. The overall aim is to… Show more Improving communication between Library and Student Support Services (L3S) and the Faculty and being a dedicated point of contact for Health and Wellbeing (HWB).I manage and develop effective working relationships and enhance knowledge and understanding of HWB priorities, challenges and opportunities and channel this intelligence through to appropriate colleagues within L3S, keeping faculties abreast of planned activity within L3S to help maximise opportunities. The overall aim is to improve the student experience. Show less

I led and was responsible for delivering frontline services, operating from multiple enquiry points. I led numerous projects including the front-line integration of Advice and Information, along with Student Funding and Access Support, which were two large, diverse teams. I effectively led and monitored service levels and investigated efficiency measures. I developed knowledge of the external environment by visiting other Universities to compare and benchmark and adopted best practice… Show more I led and was responsible for delivering frontline services, operating from multiple enquiry points. I led numerous projects including the front-line integration of Advice and Information, along with Student Funding and Access Support, which were two large, diverse teams. I effectively led and monitored service levels and investigated efficiency measures. I developed knowledge of the external environment by visiting other Universities to compare and benchmark and adopted best practice to improve service provision. The role involved collaborative working with a range of stakeholders across Professional Services, achieving results through efficient use of resources and agreeing on timely outcomes. Show less

I managed and led the Student Financial Support team and was responsible for student finance related activities/schemes, which are designed to support the retention and achievement of specific groups of students, as prioritised within the Office of Fair Access Agreement (OFFA). Leading and developing a customer focused provision to support students diverse needs.Be the primary reference in respect of student finance, providing expert guidance and advice to colleagues and senior… Show more I managed and led the Student Financial Support team and was responsible for student finance related activities/schemes, which are designed to support the retention and achievement of specific groups of students, as prioritised within the Office of Fair Access Agreement (OFFA). Leading and developing a customer focused provision to support students diverse needs.Be the primary reference in respect of student finance, providing expert guidance and advice to colleagues and senior managers as required. Providing a professional, visible and proactive service to support department/ faculty staff, developing credibility and trust with a range of stakeholders, and working in partnership to ensure compliance with corporate policies and procedures.Working collaboratively to ensure an integrated approach to the planning, development, delivery and management of services, including leading and contributing to relevant inter functional area initiatives and projects in line with University Strategic aims. Actively promoting change and supporting new ways of working within the team, including supporting work outside of the team.Chair the Bursary and Scholarships Operations Group, identifying government changes and impact. Designing schemes and processes to support students from disadvantaged backgrounds. Show less

Responsible for planning and delivering key events on behalf of academics including the SHU Learning and Teaching Conferences. Develop, plan and manage team events and departmental away days.Working with Faculty Heads of Learning and Teaching and Heads in Quality Enhancement to plan and develop the conferences ensuring that the themes are current and relevant.Working with key stakeholders to ensure successful delivery of events including marketing and catering.

Worked as Role Analyst, scoring Sheffield Hallam staff on the new HERA grading structure. This involved interviewing staff and assessing each individuals role and responsibilities.

Developed and raised aspirations, working on high profile activities for 11 to 18 year olds. Responsible for project planning and promotional events ensuring quality standards.

Support the Letting Manager to advertise and promote rental properties.