Adele Heatlie Email & Phone Number

I am a Vendor Manager at Close Brothers Motor Finance, a leading UK motor finance provider, where I supported the operational third-party management function for Motor Finance. I have over five years of experience in supplier management and over five years of experience in operations, with expertise in business process outsourcing (BPO), supplier relationship management (SRM), and Contract management. I have successfully managed operational and supplier relationships through large-scale transformation projects, such as launching a third-party management framework for collections and recoveries and driving multiple strategies to enhance customer satisfaction and cost efficiency. I also oversee the supplier relationship management (SRM) programs, developing and implementing best practices, tools, and processes to optimize the value and quality of our supplier partnerships. In addition, I have contributed to several significant projects, such as managing operational & supplier relationships through large scale transformation projects (Outsourced Internal Collections & Recoveries to SYSC8 Supplier) and lead on a Third-party Management framework for Collections and Recoveries. I've driven multiple strategies to drive performance including customer satisfaction and risk reduction across multiple SYSC8 suppliers in the Republic of Ireland, and the UK. I have strong skills in supplier performance, customer service, contract negotiation, risk management, and stakeholder communication. I am passionate about delivering supplier chain excellence, enhancing customer experience, and driving innovation and growth in the motor finance industry, with a keen eye for cost reduction on scale. I value collaboration, diversity, and learning, and I seek to bring diverse perspectives and experiences to the team.

Listed skills include Customer Service, Performance Management, Training And Development, Regulatory Compliance, and 6 others.