Adele Kitto Email & Phone Number

Wellington, Wellington Region, New Zealand

I am the Product Owner for Digital.govt.nz, a key channel for the Digital Public Service Branch to drive and deliver customer centred services. We continue to innovate and advocate new ways of working by providing insights thru blogs, frameworks, standards and guidance, highlighting products and services that enhance digital services to New Zealanders

New Zealand

Working on the next phase of integrated government services

Wellington & Wairarapa, New Zealand

Working across government to inform change in the system. Key areas of focus is around the development of integrated services, specifically putting the customer/citizen in the centre of all we do.

Wellington & Wairarapa, New Zealand

To develop key relationships across state sector (DIA, MSD, MBIE etc) in line with governments state sector reform (including Better Public Services) in line with Inland Revenues strategy and strategic direction.

Wellington & Wairarapa, New Zealand

Development and management of key relationships to do with BPS initiatives within IR and within wider public sectorMinisterial and internal reportingOverview of programme of work, and analysis of new and developing initiatives

Understand portolio management practice at IRDevelop and manage relationships with key IR stakeholders in portfolio managementReview initiative reports (EPMO/PSC or otherwise) for initiatives/projects/programmes on the investment portfolio.Arrange time to speak with key projects/programme people to learn more about initiatives (where appropriate)Provide intelligentce to programme leadership team including a summary of key investment initiatives that may impact transformation and drive strategies to manage impacts

Identification and analysis of existing change initiatives within business unitsImplement the PGIC extended mandate process and tools Build and maintain key relationships with business partners including Group Managers, and their staff; to ensure continued updates and information, and Complete recommendation paper based on extended mandate findings to be presented to project sponsorSubstantive Role:Project Co-ordinator, Service Design and Implementation

Wellington Nz

Implementation of extended investment mandate, including investment analysis, and process for collection and reporting of information

Co-ordinator on a varied range of projects and programmes including legislative projects, and supporting the development of Better Business Case business case development (as per NZ SSC best pracitse)

Working with capability advisor EPMO to complete Project Professional needs analysis, set up training calendar as part of the Capability Development SystemBusiness Transformation Programme Office Set Up (Oct 2010 – Jan 31 2011Start set up the reporting functions, and collection of key documentation for set up of business transformation programme and programme office.International Tax Phase 2 (July 2010 – Sept 2010)Legislative project .Start up phase. This included the facilitation and development of Organisation Impact Assessment, and Stakeholder Management Plan documentation.Simplifying Customer Interactions (Jan 2010 – July 2010)to completion of Gate One Treasury Business CasePrevious Roles

New Zealand Projects GroupMajor AchievementsDevelopment and implementation of Workstream ReportDevelopment of Project Report templateFormalisation and Documentation of Budgeting ProcessDevelopment and Launch of “BAU Initiative Handbook” BookletCowriter and development of key business improvement paper6 sigma Green Belt training completed.

Secondment6 Month role to manage and co-ordinate the conversion of one insurance product to another. This also included weekly updates to GM Marketing, CEO and Business Development ManagerTarget of conversion 80% of product to new product. Result: Achieved final conversion at end of secondment 87%

Processing of New Business Applications and dealing with any queries from advisers and brokers as required2IC role as requiredDevelopment of Training model and training of new staff as they came on board as part of Customer Service Training Team.QualificationsProfessional Qualifications2010 Prince2 Foundational - Qualified2010 Prince2 Practitioner – Qualified

Postgraduate Diploma, Secondary Teaching

Ba, English Lit & Sociology

Education record