Account Manager - Broker Services
Current- Software Technical Support: Trouble shooting, Creative work-a-rounds for unusual user usage. IDX Management- Software and Product Support at all levels (SaaS)- -Created/Retained B2B relations- Retention and growth for book of business/ Upsells- Other: Escalated billing/High level account issues/Industry trade shows/Areas: US, Canada - Network with key customers to identify and address specific needs and develop strategies to address those needs - Develop and maintain relationships with customers to ensure long-term success - Act as the liaison between customers and internal teams ensuring clients’ requirements are met - Identify and attract prospective strategic customers - Ensure brand consistency - Negotiate contracts - Collect and analyze sales data and trends - Maintain high customer satisfaction ratings, according to company standards - Liaise with Sales and Marketing departments to set and implement strategies for new products - Stay up-to-date with internal and external developments and suggest new ways to increase sales - Experience in negotiating and meeting client’s requirements - In-depth understanding of sales performance metrics - Hands on experience with CRM software and MS Excel - Excellent analytical and organizational skills - Strong communication skills - Ability to lead and motivate team members
