Overall resposibility of strategic management and growth of Key Accounts

Overall responsibility for the delivery of strategic relationship management to Corporate ClientsSummary of duties and responsibilitiesManage, control and co-ordinate the corporate retailer liaison function for all Regional based Head Offices.Actively pursue new business within the Corporate environment.Client Retention.Control all aspects of administration, planning, monitoring and implementation of all activities related to corporate clients.Compile and implement a customer retention strategy.Continually aware of the needs and requirements of the corporate market in order to identify, develop and maintaining new business opportunities. Compile and analyse statistical information related to corporate client activity (turnover, profitability, etc.). Key Account Management to top clients, supported & managed by Service Level Agreements.Management of industry issues as required.Provide input in terms of strategy, pricing and financial performance of corporate clients.Compile business plans and proposals including RFQ's, RFA's and SLA's.Liaison with other regions where corporate relationships are concerned.Authorising changes on merchants profiles.Plan and co-ordinate a structured client visit programme.Telephonic and personal support to internal and external clients as required.Formal correspondence on all merchant communication received.Management of corporate consultants and administration staff, including performance management, development plans etc.Overseeing of projects relating to client system integration and certifications.

PurposeResponsible for maintaining a portfolio of 987 clients. Responsibilities include servicing these clients, training programs, exploring opportunities of cross selling, ensuring the retention of these merchants by assuming responsibility for the relationship function.Other duties included:Courtesy calls to new and existing clientsTraining/Presentations/Fraud PresentationsCourtesy Calls to FNB Branches and Branch PresentationsCancellationsFollow up on repair and upgrade/swop and technical calls logged to 3rd Party vendorRates - financials on clients revenueInactive ReportClient Queries/RequestsUnpaid Commissions/Connectivity/Unusual Activity/Inactive MerchantsPOS Logistics and Software implementationReportsBalance Scorecards every quarter

My responsibilities included ensuring growth of new business by promoting the use of all the Business Unit's Products, Solutions and Services.Other duties included:New Enrolments/Conversion Sales/Additional Outlets Cold Calling / 'Hunting'Follow up leads from First National Bank BranchesPresentations to prospective new clients/Fraud trainingBranch Visits

Appointed as Corporate Consultant in 2001. This role covered the responsibility of ensuring the retention of existing Corporate Merchants by assuming responsibility for the relationship and controlling of all aspects of the administration which ensures further growth withoutincurring risk or loss.Awareness of needs and requirements of the market, creating and retaining new business opportunities.Managing relations with the client and contacts within the group ensuring that relationships are established and cemented with both clients and service providers.Overseeing speedpoint installations and integrations of all new Corporate outlets, attending Corporate meetings with Maxine Peters, preparation of Financial Reports as well as Presentations to Head Offices and doing courtesy calls to the various branches of our Corporate outlets. Corporate accounts looked after

FNB SpeedPoint Division was contracted out to ICL upon which I was offered the position of Operations Manger - overseeing Pretoria, Nelspruit and Polokwane regions Duties and Responsibilities: Managing, controlling and co-ordinating all aspects of daily activities as required by FNB Card. Managing teams in 3 different regions in their daily tasks of installation, training and technical support to FNB Merchants. Controlling all aspects of HR including disciplinary actions. Weekly meetings with management at FNB Card to discuss SLA guidelines as well as finding solutions to business constraints Implementation of new FNB Products to the market (Server 3 - LAN Compacts) Managing and maintaining staff performance through ongoing workshops Month end reports and presentations to ICL Head of Business Development Managing relations with merchants and staff ensuring that relationships are established and ongoing. Software Microsoft Excel, Microsoft Word, Microsoft Powerpoint