Currently managing a team of 11 with an OD bucket of 600mil+Focus of current allocation and only dueConversion rate of 60% monthlyInternational client, including GCCDaily MIS on collection, KPI and targetsTarget driven

Dealing with all owner enquiries including delivered and uncompleted projectsDoing client assessments and verifying of details via change of contact details process. SPA signing and collection including follow up on documentation for registration.Call centre. Inbound and outbound emails and calls. Portal assistance.Walk in guest: complaint handling, instalment collection and penalty waiving,recovery negotiating, area variations, disputes, handover process, assignment process. Title deed issue and DLD oqood registrationRental Pool assistance: new contract assistance, calling exercise for potential clients and disputes due to cancellation. Noc requirements for clients. Transfer of property whether off plan, completed or Difc requirements. Oqood and PRC registration in DUbai land department.Handover responsibilities including dewa and empower registration. Allocation of parking bays and access cards. Handing over the keys and snagging reports.Managing of admin staff at all the sales offices for day to day assigning of new leads and smooth running of existing clients and property viewing.Recovery of property: negotiating with existing clients to shift property due to area variation and type change. Turnover of 2mil upgrade value, protecting the liability of the company.

• reservations for all owners within the hotel (Gold and Platinum)• Coordinate all office work and filling• Creating new contracts and receiving payments• Updating Interval International holiday packages• Tour assistance in the Hotel to promote the Image• Assist in the licensing of the mall stands• Interval International bookings via International Hotels• SAP Training and booking assist• Updating invoices from Interval International• Complaints handling via email, phone and face to face

• To effectively supervise all front office responsibilities and smooth running of daily operations.• Recruitment of new associates within the department.• Updating memberships and signing new members to the club, explaining all aspects of the club regarding new updates and prices.• Updating staff timesheet, meeting minutes and any new excel sheets that will assist in the daily running of work.• Assisted in the sales office with inbound and outbound calls, promotions.• Handing complaints and request from guest/members and staff.• Assisting in the set up of promotions in various shopping malls in Dubai