Critical And Strategic Account Manager
Current
Jan 2019 - Present
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Adele Mckeown Email & Phone Number
Critical Account Manager @ IBM | Customer Relationship Management, Technical Product Management
at
IBM
1 work email found
@ibm.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Critical Account Manager @ IBM | Customer Relationship Management, Technical Product Management
Location
Belfast Metropolitan Area, United Kingdom, United Kingdom
Company size
Who is Adele Mckeown? Overview
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Quick answer
Adele Mckeown is listed as Critical Account Manager @ IBM | Customer Relationship Management, Technical Product Management at IBM, a company with 512090 employees, based in Belfast Metropolitan Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at ibm.com and a matched LinkedIn profile for Adele Mckeown.
Adele Mckeown previously worked as Critical and Strategic Account Manager at Ibm and L3 Support Engineer at Ibm. Adele Mckeown holds Bachelor Of Science - Bs, Mathematics And Computer Science, 2:1 from Queen'S University Belfast.
Company email context
Email format at IBM
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{first_initial}{last}@ibm.com
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Profile bio
About Adele Mckeown
With over 25 years of experience in the IT industry, I am a Technical Escalation Manager at IBM Security, where I manage and resolve customer critical situations across the EMEA region. I work with cross-functional teams, including engineering, sales, and support, to deliver timely and effective solutions for complex security issues.My core competencies are customer relationship management, technical product management, and customer service. I have a background in software engineering, program management, and L3 support, which gives me a deep understanding of security and telecommunications products and processes. I am passionate about ensuring customer satisfaction and loyalty, and enhancing security and privacy in the digital world.
Listed skills include Program Management, Sdlc, Agile Methodologies, Telecommunications, and 17 others.
Current workplace
Adele Mckeown's current company
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Ibm
8 roles
Adele Mckeown work experience
A career timeline built from the work history available for this profile.
L3 Support Engineer
Nov 2015 - Dec 2018
Program Project Manager
Program Manager of multiple project releases to ensure efficiency and quality of products. I implemented a product lifecycle and gate processes to monitor key milestone commitments for the Aepona Business Unit within Intel. This requires co-ordination with all departments across the business unit to achieve commitments for every release. Introduced Change.
Aug 2014 - Oct 2015
Senior Software Engineer
Senior Software Engineer in JavaWorked in an Agile scrum team to deliver voice call control as a Java application using camel and Json.Technical lead responsible for maintenance, support and product development of TAS (Telecom Application Server) written in Java.
Apr 2013 - Jul 2014
Senior Software Engineer
Senior Software Engineer - C++ and JavaDeveloped customer specific requests for parlay telecom applications on Call Control, User Interaction INAP. Designed and implemented User Location Camel on ANSI MAP service for Causeway Gateway product.January 2008 trained in Java to develop parlayx applications.
Nov 2007 - Apr 2013
Lead Software Engineer
Lead Software Engineer - C and C++Maintenance on ss7 protocol layers SCCP, TCAP and MTPL3 following ETSI, ANSI and ITU standards. Development and team lead on ss7 protocol layers INAP and CAP v3 following ETSI, ANSI and ITU standards.Trained in C++ and maintained parlay telecom applications which used the ss7 network protocol layers. Included parlay.
Dec 1999 - Oct 2007
Software Engineer
Software Engineer - CDevelopment and maintenance of telecom vendor ss7 protocol stack. Worked on ss7 protocol layers SCCP, TCAP, INAP and CAP following ETSI, ANSI and ITU standards.
Apr 1998 - Nov 1999
Graduate Software Engineer
Graduate Software Engineer - Onsite customer Y2K testing for a large telecommunications company, writing and running system tests for the company billing system.
Feb 1997 - Apr 1998
Team & coworkers
Colleagues at IBM
Other employees you can reach at ibm.com. View company contacts for 512090 employees →
GB
Geraldine Banks
Colleague at Ibm
Greenwood, Indiana, United States, United States
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PM
Partenie Marian Alexandru
Colleague at Ibm
Timişoara, Timiş, Romania, Romania
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FP
Fernando Pérez Moncada
Colleague at Ibm
Miguel Hidalgo, Mexico City, Mexico, Mexico
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CM
Conal Murray
Colleague at Ibm
Yorktown Heights, New York, United States, United States
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RP
Ravi Parkala
Colleague at Ibm
India, India
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AG
Abhishek Gupta
Colleague at Ibm
Pune, Maharashtra, India, India
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MA
Michelle Araneta
Colleague at Ibm
Metro Manila, National Capital Region, Philippines, Philippines
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MK
Maria Kisyova
Colleague at Ibm
Bulgaria, Bulgaria
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SR
Sreenivas Reddy
Colleague at Ibm
Bengaluru, Karnataka, India, India
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CV
Cristiano Vileno ®
Colleague at Ibm
Sumaré, São Paulo, Brazil, Brazil
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Geraldine Banks
Colleague at Ibm
Greenwood, Indiana, United States, United States
View →
PM
Partenie Marian Alexandru
Colleague at Ibm
Timişoara, Timiş, Romania, Romania
View →
FP
Fernando Pérez Moncada
Colleague at Ibm
Miguel Hidalgo, Mexico City, Mexico, Mexico
View →
CM
Conal Murray
Colleague at Ibm
Yorktown Heights, New York, United States, United States
View →
RP
Ravi Parkala
Colleague at Ibm
India, India
View →
AG
Abhishek Gupta
Colleague at Ibm
Pune, Maharashtra, India, India
View →
MA
Michelle Araneta
Colleague at Ibm
Metro Manila, National Capital Region, Philippines, Philippines
View →
MK
Maria Kisyova
Colleague at Ibm
Bulgaria, Bulgaria
View →
SR
Sreenivas Reddy
Colleague at Ibm
Bengaluru, Karnataka, India, India
View →
CV
Cristiano Vileno ®
Colleague at Ibm
Sumaré, São Paulo, Brazil, Brazil
View →
1 education record
Adele Mckeown education
FAQ
Frequently asked questions about Adele Mckeown
Quick answers generated from the profile data available on this page.
What company does Adele Mckeown work for?
Adele Mckeown works for IBM.
What is Adele Mckeown's role at IBM?
Adele Mckeown is listed as Critical Account Manager @ IBM | Customer Relationship Management, Technical Product Management at IBM.
What is Adele Mckeown's email address?
AeroLeads has found 1 work email signal at @ibm.com for Adele Mckeown at IBM.
Where is Adele Mckeown based?
Adele Mckeown is based in Belfast Metropolitan Area, United Kingdom, United Kingdom while working with IBM.
What companies has Adele Mckeown worked for?
Adele Mckeown has worked for Ibm, Intel Corporation, Aepona (An Intel Company), Apion Limited, and Parity.
Who are Adele Mckeown's colleagues at IBM?
Adele Mckeown's colleagues at IBM include Geraldine Banks, Partenie Marian Alexandru, Fernando Pérez Moncada, Conal Murray, and Ravi Parkala.
How can I contact Adele Mckeown?
You can use AeroLeads to view verified contact signals for Adele Mckeown at IBM, including work email, phone, and LinkedIn data when available.
What schools did Adele Mckeown attend?
Adele Mckeown holds Bachelor Of Science - Bs, Mathematics And Computer Science, 2:1 from Queen'S University Belfast.
What skills is Adele Mckeown known for?
Adele Mckeown is listed with skills including Program Management, Sdlc, Agile Methodologies, Telecommunications, Linux, Continuous Improvement, Change Management, and Security.
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