Adele Mckinnon Email & Phone Number

Papamoa, Bay Of Plenty, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Sydney, Australia

Employsure is part of the Peninsula Group of companies which services over 30,000 clients globally. Employsure's clients are spread across all industries with particular focus on small and medium enterprises where we provide Employment Relations and Workplace Health & Safety support. Recently we have seen tremendous growth within the company, as businesses around Australia continue to see the exceptional value that we offer. Our team of specialist advisors and consultants are always available; illustrating our commitment to one of our company values of ensuring the Client is King. Our vision is to become the greatest force for fairness and safety in the workplace which we live and breathe this every day in everything that we do.Responsibilities• Management of the assigned debtors ledger and ensure the collection activities are in line with the approved Credit Control Workflow. • Negotiating payment instalments and/or discount with clients. • Daily review and follow up of direct debit dishonours, as per allocated ledger.• Investigate and resolve queries, work closing with our Client Experience Team• Dealing with external legal team• Daily update of reports – as per allocated ledger, DD dishonour, Cash collection, Liquidation / Bankruptcy.• Submitting Proof of Debt claims to external administrators for clients who have gone into Liquidation.• Submitting Field Calls / Skip Tracing requests• Identify and recommend system improvement related to credit control process.• Calculate Early Termination fees, negotiating settlement offers.

Sydney, Australia

Bidvest is acknowledged as one of Australia's market leading food service providers. It specializes in wholesale food-service, hospitality, fresh food and logistics. Responsibilities:•Looking after 4x ledgers across Australia totalling 1500+ customers. Main point of contact for invoices queries and copies, payment plans, reconciliation issues for customers. Looking after the following branches; Sydney Fresh, Adelaide, Darwin and Regional NSW. Basic credit control functions across the lot.•Ensuring customers are kept inside payment terms which range from 7, 14 days and Monthly Terms.• Liaising with local branches and branch managers, placing customers on stock hold when payments fall overdue. • Allocating of payments from the bank statement, allocation of daily BPay payments.• Account reconciliations, processing of refunds. • Weekly reporting to management on the debtor’s ledger• Preparing customers for final notices / further legal action

Sydney Area, Australia

DWA is the global leader in media planning and communications strategy for technology companies. We are responsible for more local, regional and global in-market media campaigns than any other agency worldwide.Responsibilities:•Responsible for the credit collection / AR function for the DWA APAC Region (Australia, NZ, Singapore, India and China).•General credit control duties were to make sure our clients are paying us as per our 30 day payment terms. •Weekly Reporting on the debtor’s ledger to the global COO and Regional FC.•Raising monthly invoices for the Region and having to adhere to the different countries tax laws etc.•Foreign currencies.•Allocating incoming cash daily. Bank reconciliations, credit card reconciliations.•Posting Journals•Liaising with other Global offices with regards to settling inter-company balances.•Adhoc duties for the MD, office maintenance etc.

London, United Kingdom

Citigate Dewe Rogerson is a leading international consultancy specialising in financial and corporate communicationsCitigate Dewe Rogerson’s mission is to ensure that our clients engage to best possible effect with all relevant stakeholders across capital markets, government, business and consumers.Based in London, our global financial, investor relations, corporate, consumer and public policy communications consultancy provides a seamless reach across the UK, Continental Europe, MENA and Asia PacificResponsibilities•Responsible for a ledger of approximately 200 local and International clients. Credit control on clients PR work and making sure clients pay as per payment terms.•Daily cash reconciling from Bank Statement to Clients Ledger. Dealing with different currencies, GPB, USD and EUR.•Raising Credits/Invoices, Journals - Assisting with the Sales Ledger•Weekly meetings with Board Directors to make mention of bad debts on the ledger as well as potential new business.• Responding to incoming queries e.g. Client expense, receipt queries, . Administration duties: e.g. address changes, reconciling and allocating credit notes/payments, raising credits/invoices. •This ledger had a lot of problematic misallocation issues when I started which I had to investigate and look into old archived flies to reconcile.•Liaising with the Group Credit Manager to forecast monthly cash targets.•On the sales ledger side I raised invoices, credit notes. Adding credits/invoices/amendments to the pipeline. Posting journals.

Sydney, Australia

Hays recruitment agency is an employment consultancy in Sydney, Melbourne, and Brisbane and across Australia. Search for contracts, permanent or temp jobs.Responsibilities:•Looking after shared Client Ledger for clients within Australia before taking on my own Ledger for the whole on New Zealand consisting of approximately 350 clients totaling and 4-5million in dollar value. I am the main point of contact for the NZ Clients as well as Consultants.•Adhering to monthly company and personal KPI targets. On average 100m collected each month and debtor days being 28days or less.•Making 40 calls per day to clients.•Responding to incoming queries e.g. Time sheet queries, permanent candidates resigning. Administration duties: e.g. address changes, reconciling and allocating credit notes/payments, raising credits/invoices. •Liaising with internal departments such as; Managements Accounts where Consultant’s revenue is concerned, Payroll/Management/Consultants/Administrators from local NZ Offices•Weekly reports to Regional Directors updating on Accounts that were

Sydney, Australia

Commander is Australia's leading provider of complete business phone systems and communication solutionsResponsibilities:•Started as Inbound call center operator. Dealt with billing/rate inquires, address changes, taking payments, disputes, refunds, credits, hardware queries, technician ETA's, contract queries.•Dealt internal with other departments such as Technical services, Mobile Implementations, Sales etc to get best resolution for customer.•Transferring calls internally.•Went on to the Disputes Team where I had my own ledger of disputed accounts to look after, these were looked after by our Team when the call rep could not assist customer's any further.•Took escalations when clients became Irate. Managed a shared drop box to determine and identify valid customer disputes. •Collected on invoices – although the client’s accounts were in dispute we had to collect on the undisputed amounts when necessary.•Adhering to time frames in resolving clients disputes.•Daily reports to Call Center Manager showing the range of customers in dispute so it could be monitored.

Sydney, Australia

Virgin Money Australia is an Australian financial services company owned by Bank of Queensland, and has 150,000 customers.Responsibilities: • Taking inbound calls from customers at the verification process. These customers were at the stage of applying for a credit card.• Queries will include appropriate types Identification documents to send in, where they were up to with the application stage and what steps were needed on their part to complete application.• Responded to any errors on applications and explained on what was needed to resolve.• Liaised with our Financial Team – where customers had been rejected.