Adele Nogueira Email & Phone Number

South Plainfield, New Jersey, United States

Manage and collaborate with the Client Experience Specialist (CES) team to develop and maintain a successful end-to-end experience of all Facility clients emphasizing our principles of Connect - Care - Create - Deliver. Drive to build a team which acts as the single point of contact and focused on resolutions to support the ever growing organization. Harmonize a collaborative CES team to support business needs by developing and promoting cross-functional training across our sites. Develop, maintain and manage metrics to measure Facility's analytics supporting our day to day operations. Build cross-functional partnerships with the Global Offices to promote communication, support and emphasize the 'One PTC' methodology. Collaborate with business partners to harmonize on process improvements and operational excellence. Embrace to be ever better to support PTC's mission and commitment to our patients in making progress to rare diseases.

South Plainfield, Nj

Responsible for overseeing and coordinating office services for the New Jersey site to include inventory and daily logistics of all day to day needs in particular to kitchen, office supplies and custodial services. Manage the reception areas to ensure departmental and cross-functional coverage is successful in creating an harmonic environment for internal and external visitors needs. Facilitate all archiving and retrieval documentations needs from in-house to offsite Iron Mountain locations. Manage shipping and receiving areas to promote continues improvement. Planning of company events including annual offsite picnics, holiday parties, take your child to work day and monthly "Meet and Mingle" themed lunches. Promote customer services needs are met to enhance daily efficiency and a successful work environment.

South Plainfield, Nj

Provide executive-level administrative support to the Chief Financial Officer / Principal Financial Officer, Finance Department including International (Dublin) direct reports, Corporate Communications, Investor Relations, Business Development and any additional departments to fulfill project needs. Provide travel arrangements within a timely fashion and ensure accuracy of all logistics. Process vendor invoices for payments and reconcile any discrepancies with purchasing and/or receiving. Process expense reports to ensure accuracy of submitted receipts and adherence to company’s reimbursement policy. Interact with external vendors and negotiate cost to successfully adhere to budget goals. Roll out the importance of understanding the importance of the Corporate Calendar use within PTC. • Organized team building events both locally and in Bermuda.• Arranged PTC’s Annual Picnics and Holiday Parties with an average of 300 attending guests; Managed YTD headcount RSVP’s, all vendor contracts, menus, purchase orders/invoices, coordinated photo albums, registration lists, casino money’s envelopes for all guests and gifts cards for gaming winners.• Coordinated “Swag” gifts distribution for colleagues in South Plainfield, Dublin, France, Italy, Germany, Portugal, Spain, Switzerland and UK. Managed YTD inventory to ensure availability for new hires.• Negotiated cost for all PTC branded “Swag” gifts including backpacks, softshell jackets, fleeces, shirts, pens and journals. • Managed JP Morgan Conference registrations, hotel reservations, flight logistics and investor dinner spreadsheet to include logistics. • Processed registrations and webcasts to yearly conferences.

Kenilworth, Nj

Provide executive-level administrative support to the Senior Director of Operations, VP of Operations and General Manager of the Kenilworth Site. Prepare monthly GTO KW Communication Meetings to include final presentation, refreshments and anniversary recognitions. Coordinate Yearbook CD project for Kenilworth Operations Site for end of year distribution for 600+ employees. Arrange travel needs both domestic and international. Process expense reports to include monthly cell phones, travel expenses and various other miscellaneous charges. Manage and revise departmental organizational charts. Distribute weekly missing training and cGMP hourly requirements to ensure compliancy. Enter and verify training records in ISOtrain. Maintain YTD Vacation Accrual Sheet. Manage and purchase office and laboratory supplies. Engage in 5S program for various areas which resulted in organized and standardized work spaces and office supplies.• Created monthly Safety Posters, Kenilworth Site Visitor Guide Pamphlets and the Emergency Evacuation Fire Drill Board.• Attended Yellow Belt training and used skills learned to improve safety performance in Kenilworth• Provided meeting refreshments from an outside vendor to successfully save an average of $800 per year.• Exemplify cross-functional teamwork and collaboration by engaging in company sponsored events such as the “Emmanuel Cancer Society” and “Take Your Child to Work Day”.

Kenilworth, Nj

Responsible for the review of monthly vendor invoices. Verified accuracy of billing pertaining to consultant’s hourly rates and expenses charged to the company. Maintained database for various vendors in regards to history of invoices processed. Communicated with vendors to resolve discrepancies found in billing. Corresponded with domestic and international sites to coordinate timesheets billed. Originated “Approval Authorization Forms” for Senior Management. Prepared the monthly consultant accrual, typical in excess of $12M. Generated monthly headcount report for departmental distribution. Interacted with Senior Management to ensure proper processing of vendor payments. • Processed $1.5M in outstanding invoices within a 6 week period.• Contributed to a total savings of $150,000 in billing inaccuracies by various vendors.

Union, Nj

Responsible for the review and processing of lease orders through interaction with various leasing companies in search of better rates and alternate approvals to satisfy various customer ratings. Following-up on pending orders for moneys due prior to time of install. Generated daily billing, credits and debit functions in connections with A/R Aging Report. Responsible for all collection calls and interaction with Sales Department or Collection Companies for problems accounts. Daily processing of deposits and cash receipts in Mas90. Assisted in dispatching technicians to various service locations throughout the day and prioritizing daily service calls placed by customers. Answering incoming service calls for technical support. • Managing multi-projects at one time and ability to work together as a team with office staff.• Implemented alternate method for Service Contract Proposals for Sales Department.

Tinton Falls, Nj

Generated daily bank reports within separate financial institutions. Invested excess company cash to generate greater return. Administered best investments options on upcoming maturities of long term investments. Generated daily cash status reports. Administered weekly Cash-forecasts and recommended borrowing if required. Reconciled Revolving Loan, Chargebacks and Loaner Warehouse General Ledgers. Submitted weekly invoice assignments to financial lender. Generated billing, sales tracking and sales correspondence procedures. Trained and monitored progress of new employees within the department. Assumed supervisory responsibilities during absence of supervisor.• Established database of account information on new computer accounting system, enabling a more efficient processing.• Consistently promoted to positions of greater responsibilities.• Received “True Team Player” recognition by assuming extra responsibilities while still performing Senior Credit Analyst and Accounts Receivable Clerk functions.

Tinton Falls, Nj

Investigated and resolved account discrepancies. Opened new accounts and serviced existing client accounts. Provided continuous communications with Senior Management, Branch offices and Operations Centers. Ordered and processed Credit Bureau Reports for department. Processed credit applications, ensured completion and accuracy of granting credit terms.• Instituted detailed schedules used by internal and external auditors and responded to auditing inquire.

Tinton Falls, Nj

Data entry, typing, filing, copying and receiving of payments. Managed and followed through the legitimacy of customer claims. Evaluated and analyzed client accounts; Supported sales force by maintainig accurate account records.• Achieved a record of uncollected debt of less than 1%.• Successfully completed simultaneous projects and met deadlines.

Middletown, Nj

Assisted branch manager with special projects. Investigated and resolved account discrepancies. Responsible for decisions made to insufficient funds, check returns and returned deposits to customers accounts. Maintained all logs on cash drawers, travelers checks and loans.• Consistently maintained above-average ratings for dollar differences, teller productivity frauds and check losses.• Received premier and excellent performance reviews throughout employment.