Adele O'Reilly, Qfa Email & Phone Number

Limerick, County Limerick, Ireland

Responsible for managing a workload of customer complaints, in particular FSPO complaint cases and deliver on strict deadlines. Complete an in-depth investigation, review of all relevant documents and events. Compile case reports and draft bank responses.

County Limerick, Ireland

o Facilitate the production of Irish statistical returns, both monthly and quarterly.o Ensues quality is maintained across all submission types regarding content and format and that returns are in accordance with Central Bank guidelines.o Builds strong professional relationships with internal and external parties.o Responsible for the maintenance of the list of funds to be reported on for each return.o Completes a reconciliation of the list of funds to other internal reference sources semi-annually.o Delivers clear, cross-referenced working papers to support financial/qualitative data in regulatory returns and audit trails.o Develops and updates procedures documents and checklists as required.o Assists the Regulatory Reporting Manager in liaising with our business process analysts to ensure the process is as automated and as controlled as possible.o Assists the Regulatory Reporting Manager to identify gaps in the existing process to improve and streamline each of the processes and to leverage the offshore Central Bank Team where ever possible.o Responsible for completion of regulatory monthly and quarterly FGR reporting to Dutch Central Bank in accordance with associated deadlines.

• Visit public sector Workplaces and present to all clients updating them on their entitlements on behalf of various trade unions. • Undergo a full financial review with clients individually with a view to assisting putting a financial plan in place.• Service existing clients, reviewing their existing life policies and retirement planning making recommendations based on any change in circumstance.• Write new business on behalf of the Company within the Education market. Develop sales of life products and follow up any queries with issuing business.

Limerick

- Primary relationship/ credit manager of portfolio of SMEs and Personal clients. - Working with customers in financial difficulty to manage/ administer their ongoing banking requirements and complete annual review of their borrowings with a view to putting a sustainable solution in place.

Limerick

- Relationship Manager for portfolio of SME and personal borrowers.- Primary function to support customers in difficulty, monitoring & reviewing accounts..- Conduct annual review of each case ensuring the Banks strategy is clearly communicated to the borrowers and being adhered to through ongoing communications with clients.

Dublin

Data Capture and Quality Control of borrower information to be provided to NAMA prior to transfer.

Limerick

Management Support to Commercial Relationship Manager - Responsible for arrears management, business lending applications, meeting clients, dealing with client queries and the completion of regulatory monthly reports.Staff Officer/ HR and Compliance official – Responsible for weekly staff rota (c. 40 fte), supervising teller and operational staff, managing annual leave, arranging staff training, support to Branch Manager with regard to HR issues.Complaints coordinator for the branch. Customer Service, Investments, Accounts, Bureau de change, Commercial FX & Teller