Adele Okeefe Email & Phone Number

St John’S, Newfoundland And Labrador, Canada

*Increase customer satisfaction and loyalty through service excellence by:Delivering the desired customer experience by consistently applying the Service Standards during all customer interactions;Responding to customer inquiries or resolving customer concerns on the spot and/or escalating as appropriate-Projecting a professional image at all times -Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate-Demonstrating respect and knowledge in every customer interaction. *Strengthen and retain profitable customer relationships through sales support by:-Developing a clear understanding of the Branch’s financial and non-financial goals-Promoting the Bank’s products/services-Identifying/anticipating and responding to customers’ needs by introducing/referring all sales opportunities to the appropriate sales officer -Recognizing/identifying opportunities to promote customer convenience alternatives to Retail and Small Business customers *Contribute to the quality and efficiency of branch operations as well as compliance with regulatory and internal bank guidelines to minimize the Bank’s exposure to risk by:-Adhering to cash, custody and security procedures and policies at all times;-Adhering to position authorities and bank policies-Complying with regulatory requirements as part of the service process, including KYC, CDIC, AML/ATF and OHS requirements, processes and guidelines as well as SSI guidelines/processes-Immediately reporting/escalating fraudulent activities *Working knowledge of Service Excellence Activities *Working knowledge of Branch systems *Working knowledge of Branch routines and operating procedures*Working knowledge of cash custody and security processes and procedures* Responsible for large cash parcels * Responsible for requesting , receiving and remitting Canadian cash , coin and foreign currencies * Responsible for adhering to opening and closing policy and procedures

St. John’S, Newfoundland And Labrador, Canada

St. John’S, Newfoundland And Labrador, Canada

Certificate, Travel And Tourism

Level 3