Adele Orsini Email & Phone Number

United States

Burnsville, North Carolina

Marion, North Carolina

Sawmill that handled green and kiln dried logs.

Dallas, Texas

PROFESSIONAL SUMMARYMotivated and committed to the highest standards of work performance, customer service and teamwork. Results-driven achiever with exemplary planning and organizational skills. Flexible and focused, problem solver. Able to multi-task, establish priorities and meet challenging deadlines. Customer focused with more than thirteen years’ experience working in a busy risk management office serving diverse populations. A conscience and passionate employee who appreciates the delicate balance between employer and employee needs.SKILLS:Results driven Integrity and trustworthinessExtremely organized, with the ability to multi-task and prioritizeCritical thinkerConsistent and clear communicationAdaptable and flexible Strong people skillsAttentive listenerOrganized Risk Management department in accordance with administrative guidelines in order toprovide specified licensing and certification requirements to ensure accurate primary sourceverification.Engaged with healthcare providers and department providers including medical staff servicesinvolving licensing and credentialing issues and concerns, fostering a sense of teamwork andcollaboration.Liaison between healthcare providers, Human Resources and department administration regardinglicensing and credentialing issues.Maintained accuracy and integrity of the licensure database system to reflect correct and currentrenewal for all healthcare providers.Responsible for notification of changes and new developments within the licensure process toappropriate groups and individuals.Consistently identified and documented discrepancies connected to expired license and certificationbased on primary source verification with the appropriate certifying body.Routinely collaborated with department managers and human resources to correct licensure andcertification regulatory and accreditation requirements.Investigated and reported issues relating to hospital liability.

Dallas/Fort Worth Area

Prepared multiple copies of medical records for legal counsel.Handled a variety of sensitive and confidential materials.Maintained medical malpractice litigation files and purged closures.Assisted with the telephone triage.

Dallas, Texas

Team Leader/SupervisorManaged a ten-member team for the Reverse Claims division that processed claims for more than 100 lenders nationwide.•Led, coached, evaluated, and developed a team of ten specialists improving performance by 25% and monthly productivity by 30%.•Interviewed and hired new associates.•Teamed new hires with experienced associates for training, reducing error rates by 40%.

Garland, Texas

Sales ManagerManaged a retail store generating $6.9 million in annual revenue.•Coached and strengthened a sales team of eight employees, successfully guided and trained high performance sales representatives to achieve individual sales goals that exceeded revenues of $1 million each.•Mentored, guided, and developed four assistant managers to successfully assume senior level managerial responsibilities.•Conducted formal presentations before the Vice President and General Manager, reporting past sales performance and forecasting future results.