• Supporting Technical Leads and Response Country staff by collecting, analysing and disseminating data and information to support data-informed decision-making.• Leading the internal communications of the Ukraine Response through the production of various information products for National Offices, including monthly Situation Reports, quarterly Snapshots, and Power BI dashboards.• Developed a lessons learned system to support cross-border collaboration between Response staff and partners to improve programmes and operations across the Ukraine Crisis Response.

• Engaged in process improvement by piloting the implementation of a new personnel manager system to ensure the operational accountability of the Deployment Management and the Disaster Reduction Management teams• Automated systems and processes through Microsoft Power Automate to ensure the rapid scale-up of operations and deployment of staff on humanitarian crises, including the Ukraine Refugee Crisis and the Global Food Crisis• Ensured the deployment process of over 100 staff members to Plan Ukraine response countries through improved processes • Liaised with new roster candidates to reinforce the access of Plan DRM operations to a pool of experts in technical areas including Education in Emergencies and Emergency Response Management

• Contributed in the development of the Association’s education programme and curriculum to strengthen the integrity of the chief of staff role globally• Researched and advised on techniques to expand the Association’s network of members, both geographically and by sector, to enhance cohesion around the chief of staff role• Assisted the executive director and chief of staff with the organisation of the Association’s certification programme with Saïd Business School at the University of Oxford• Completed administrative tasks, including scheduling seminars to support the Association’s pedagogical approach, and overseeing members' application and invoicing processes

• Coordinated the implementation of a UNICEF-funded project to improve community access to Water, Sanitation and Hygiene (WASH) facilities in Madagascar and promote UN Sustainable Development Goal 6• Drafted 4 reports for UNICEF demonstrating the successes and challenges of the project, while providing clear budgetary information • Scheduled and coordinated 2 meetings with external stakeholders, including UNICEF and local NGOs, to share good practices and lessons learned from the WASH intervention • Published a blog post analysing SEED’s work with local entrepreneurs to improve access to sanitation and livelihood in southeast Madagascar

• Provided administrative support to the WASH team with tasks including: proofreading and editing UNICEF reports; attending and taking minutes during team meetings in both English and French• Conducted research for a proposal development for the extension of the UNICEF project with a special focus on WASH humanitarian crisis relief incorporating issues of sustainability and resilience to climate change • Revised the programme’s communication strategy by creating a communication plan and content calendar to increase the project’s visibility and contributed to the writing of blog posts, report summaries, and posts on social media