Visitor Exprience Assistant
Dublin, County Dublin, Ireland
Responsibilities:Sharing the story of Guinness with guests from all over the world as a tour guide.Working as part of a team to deliver high quality customer services to all guestsDocumenting and summarising daily cash, card and bank transactions into Microsoft excel format.Investigating daily cash, credit card, bank statement discrepancies.Setting operational guidelines for invoicing team members and admissions team to follow.I was involved in upselling Diageos new line of IPA’s during events at the Guiness Storehouse.I worked as bar staff serving perfect pints of guinness, opening the bar, collecting glasses, restocking the bar, tapping kegs, cleaning and closing down the bar.I worked as part of the admissions teams with the main responsibilities including taking cash, credit card and voucher payments.Key achievements: Delivering a high standard of customer service to all visitors, developing and implementing new standards of practice of the admissions team regarding cash, card and voucher payments.