PNS specializes in flexible contract services, catering to organizations of all sizes. Our service delivery options include face-to-face and blended approaches.Our core focus areas encompass:• Management and Talent Programmes: We design and deliver tailored programmes to nurture leadership and talent within your organization.• Sales Training: Elevate your sales team's performance with our targeted training modules on sales and capability.• Course Curation: We create customized courses aligned with your learning objectives and corporate goals.• Consultancy: Providing flexible contract services, catering to organizations for one off or ongoing projects.

If partners can’t see how it fits together, they can’t apply it effectively. We need to guide them through the learning journey, step by step, so they feel confident. That’s where structure makes all the difference. When training is clear and easy to follow, they actually retain it and use it. ❞

Puzzel is the leading European provider of Customer Engagement omnichannel platform solutions with Chat Bot, Ticketing, Voice and knowledgebase bespoke builds to leading businesses and call centres across the world.Contracted to work alongside the team delivering both virtual and in-person training to clients in products such as Web Chat, Bot Trainer, Voice Agent Application, Case Management, Live Stream, Knowledge Base, and Agent Assist. Participate in client adoption events when the product goes live at their locations. Create and provide interactive solutions to enhance customer training by Video, PowerPoint and Learner Management System (LMS).

Manufacturer of ready meals and snacks for leading retailers, employing 800 colleagues at the site. Responsible for a team of onsite Trainers and managing the site's Learning and Development (L&D) budget. Notably, the workforce comprised of individuals who spoke 28 different languages, reflecting the commitment to diversity and inclusion.Key achievements:• Designed and implemented an onboarding programme, offering an engaging and compliant experience.• Led the LMS implementation to enhance training transparency and shift from a reactive to a proactive approach.• Assessed current training against business objectives, identified skills gaps, and aligned growth initiatives for personalized development.• Created and delivered Leadership & Talent Management programme for aspiring and current leaders.• Fostered a high-performance culture through coaching, feedback, and development, resulting in improved colleague retention and tracked individual progress.• Revised the training strategy to leverage the Apprenticeship Levy funds, enabling colleagues to pursue education up to master’s level.

Key achievements:• Collaborated closely with key stakeholders to assess, revamp, and implement new training programmes.• Oversaw the Ferrero Summer Sales Bootcamp Programme, which entailed budgeting, scheduling, and managing events for 250 colleagues across all UK channels across UK and Ireland. Responsible for post-course evaluation analysis and subsequent actions.• I authored and presented the product launch for the UK sales team, enabling them to promote Nutella biscuits. Within just three months, it became the best-selling biscuit in the UK.• Formed partnerships with media teams to create training videos and develop "How to" guides.• Crafted and delivered training programmes spanning all channels, including in-store coaching, mentoring, and one-on-one sessions.• Regularly generated reports for the Senior Management Team, pinpointing opportunities for development and offering pertinent recommendations to enhance performance and ROI, which was then integrated into training sessions, classrooms, and one-on-one coaching.• Ensured comprehensive adoption of Ferrero's 5-step STAR training process across all teams.• Provided training to new Trainers.

Key achievements:Offered specialized instruction and mentorship to an exclusive team based in London for a new project during a secondment, particularly in preparation for the crucial holiday season. . • Oversaw a team of nine Grocery Business Development Managers spanning London and the South East.• Guided and nurtured the team to optimize growth, achieve KPIs, and enhance ROI in preparation for the holiday season. Conducted compliance training for account management within major retailers such as Tesco, Sainsbury’s, Asda, Morrison’s, and smaller-scale grocery stores.• Conducted routine field audits and provided feedback to individuals while collaborating with the auditing team.

PRINCIPAL DUTIES• Design and deliver both classroom and field based training to FMCG Field Execs• To consult with SLT and then design and deliver the Annual Ferrero Summer Re Engagement Sales Program • Conduct store audit and provide feedback to Management identifying development opportunities to overcome skills gaps• Undertake work*withs across the UK following Ferrero delivery Methodology training, in order to consolidate and ensure full adoption of the skills and behaviours covered• Deliver adhoc training regularly at team meetings to support promotions bring rolled out• To collaborate with colleagues and develop the Ferrero Academy portal, ensuring that both the quality and quantity of training material is appropriate for all Field Execs across all channels

Key achievements:• Achieved substantial ROI in my territory comprising around 30 London stores.• Surpassed a 25% Year on Year sales growth in a challenging market environment, outperforming the previous years London stores figures in both growth and revenue.• Cultivated numerous connections with both internal and external clients.• Ranked as the top sales representative for Grocery in the United Kingdom for 2014/15• Secured the top position in the Impulse sector UK summer Tic Tac sales launch• I collaborated with the client to coordinate all VIP visits including, notably, Mr. Ferrero.

South Essex College, situated across three primary campuses in Essex, boasts an enrolment of more than 15,000 students. During my tenure, I held dual roles as a Sales Account Manager and Commercial Manager, responsible for overseeing a department and budget.Key achievements:• Conducted client training analysis and crafted Organizational Needs Analysis (ONA) for a wide range of companies, including small businesses, large corporations, and esteemed blue-chip organizations.• Customized unique training solutions and formulated succession planning strategies for various enterprises.• Established strong relationships with both internal and external stakeholders, including important partners such as FSB, National Skills Academy for Retail, Sector Skills Councils, and OFSTED. Additionally, managed accounts for all local councils, London Southend Airport, TK Maxx, C2C, and HSBC across Management, Hospitality, Customer Service, and Health & Safety sectors.• Successfully guided the department through a merger and accomplished the attainment of the “Training Quality Standard” award.

Business Link served as a British advisory service that provided guidance and assistance to businesses. Meanwhile, Train to Gain was a government-established commercial entity aimed at promoting minimum educational qualifications among both employees and employers, encompassing NVQs and Apprenticeships.Key achievements:• As a Call Centre Trainer under the "Train to Gain" programme, I provided essential sales training and line managed a team of 24 employees responsible for promoting services to businesses in London and the East of England. Additionally, I conducted Training Needs Analysis for various key accounts. • Collaborated and attended meetings with Sector Skills Councils, the Federation of Small Business, and Chamber of Commerce, as well as training organizations.

Sales Supervisor and Sales Trainer I supervised a team of 20 call-centre staff and oversaw the coordinating of the sales and advertising features section. I had full responsibility for the training & development of the team and used the mnemonic AIDA to support this task. Training and development primarily covered areas such as overcoming objections and selling techniques, I also interviewed all new staff. I liaised with my manager for staff targets. I deputised for the Classified Manager on a number of occasions including a period long-term 6-month sickness. During this time I won the National Westminster Press Line Manager of the year 1994.My head was Frank Mc Caffrey now CEO of Exchange & Mart who personally mentored me through my career whilst there.