Adele S. Email & Phone Number

Project Management: Project Management of the Implementation of a Partner Order Platform for Partners as part of a European Project. Project Management and Optimization of the Channel Move Process. Project Management and Optimization of the Customer Loyalty Survey, including Presentation and Development of an Action Plan. Project Coordination for the Delta Migration, including Transitioning our Customers from the old ERP System to the new Version. Support for the Implementation of a Local ERP System as part of a European Project in Switzerland (CPQ). Participation and Optimization in Building Knowledge Transfer through the Development of a SharePoint Website for Knowledge Management.Contract Management: Coordination of Contract Management regarding the Update of Contract Content and Processes in Close Collaboration with IT Central, Legal, and Marketing Departments. Ensuring Availability and Completeness in Relevant Systems.Change Management: Regular International Communication with Change Requesters and the Project Team. Creation and Distribution of the Current Change Pipeline. Coordination of the Weekly Change Cycle in Collaboration with Tool Operators. Testing and Communication.Sales Tools Management: 1st and 2nd Level Support for All Sales Tools (CPQ, MaCS, PACE). 3rd Level Support Coordination with (External & Canon Europe). Escalation Management with (External & Canon Europe). Handling Technical Inquiries and Bugs. Clarification of Functional Inquiries. Administration Related to User Management. Conducting Trainings / Onboarding. Updating and Creating Manuals, Training Materials, and Videos.

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  Universität Konstanz

  Economics