Adele Small, Shrm-Cp Email & Phone Number

Arundel, Maine

· Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting comply.· Maintains a high level of professionalism. Acts as a liaison between the management team and the employees to align the business unit and foster a high-performance culture.· Coaches Managers and Supervisors in proper employee relations resolutions, including documented coaching and disciplinary action.· Strong presentation skills and willingness to train and speak in group settings.· Coordinates recruiting activities including interacting with external agencies and recruiters, sets up and schedules internal interviews, collects feedback and helps to recommend candidates or internal employees to fill vacant positions.· Guides new applicants on computer skills if necessary to complete new hire processing.· Assures all applicants have proper applications completed in UltiPro and uses the UltiPro Onboarding procedures.· Processes payroll and maintains attendance records/point systems. Monitors turn-over reports and communicates with management to identify employee relations issues. Recommends procedures to reduce absenteeism and turnover.· Gains a strong understanding of company benefits to assist employees with their benefit options. Helps with problem resolutions. Administers benefits life events, and open enrollment activities.· Administers leave of absence benefits and assures the business unit complies.· Plans and conducts new employee orientation and training including safety and QMS to foster positive attitude · Maintain UltiPro records regarding benefits, personnel transactions such as hires, promotions, transfers, performance reviews, terminations, education, training, skills and experience per internal procedures and regulations and employee statistics for government

Key Responsibilities:Execute proactive employee engagement programs to ensure high levels of management credibility and business performance.Examples include: Operations organizational change, employee feedback programs and leadership assessmentsProvide direction to the bench development process for all team members including performance management, career development and workforce planningSupport regional recruiting for front-line positions that delivers full compliance, strong diversity, and effective selectionUse Leadership Development and other training options to improve leadership capability to drive business growthProvide counsel and support to managers and employees of ongoing HR initiatives and projectsPromote and cultivate the BlueTriton Brands Continuous Excellence through an empowering, open minded and proactive approach and by acting as a motivation for organizational change

Portland, Maine, United States

Assure Company policies are administered fairly and consistently throughout the area of responsibility for Spectrum Mobile as the HRBP.Effectively communicate and execute necessary changes to policies and proceduresPerform employee relations functions including support and counseling regarding personnel and job related conflicts, problem solving and dispute resolution, managing employee performance issues, review and assessment of termination requestsConduct employee related investigations as necessaryHandle workers compensation, first report of injury database and safety regulations processCoordinate the administration of all Leave of Absence programs and processes including Transitional Work Program and Accommodations ProcessConduct health and welfare benefits open enrollment meetings and employee meetings to update or roll out other benefits related programs as neededConduct employee and supervisor training including benefits, policies and procedures and prevention of harassment and discriminationEnsure timely and accurate entries to the HRIS databaseEnsure timely and accurate payroll entry for designated client groupPerform audit and compliance functions as requested on items such as audit reports verification, and payroll informationMaintain employee records in compliance with state and federal requirementsOn an as needed basis, participate on various HR committees established to resolve employment challengesAssist in the management and execution of bonus plans, merit processes, and routine/special request reports

• Full-cycle recruitment efforts, including aggressive sourcing efforts for Portland, Maine site with currently 160+ CSRs and growing. • Developing social media campaigns tailored to highlight new hires and an overview of employee engagement and company culture through current employee testimonials. • Able to leverage social media efforts as an analysis of the candidate, from specific demographics, interests, and impressions, to intertwine with employee hiring • Advocate for new hires and candidates in all aspects of recruiting and HR support functions. • Create and maintain a personalized tracker for media metrics, measuring leads and campaign results in real-time • Organized Career Conversations Sessions: would meet with employees who show an active interest in career development in an intimate setting tailored to the employee’s needs.• Leverage BRGs, company benefits, and training support model to create a powerhouse of employee-focused results and knowledge of resources• Ability to phone screen candidates in high volume setting, update ATS BrassRing with candidate summary forms and follow and improve upon AAP goals for the site.• Formulating an employee-centric recruitment onboarding experience leading to a decrease in drop-off rate and increased retention of quality hires.

• Managed responsibilities from onboarding to off-boarding duties for all employees for the call center via HRIS PeopleSoft. • Led New Hire Orientations for multiple sites across call centers and efficiently processed I-9s, Benefits, and Open Enrollment education. • Designed and organized KPIs related to promoting employee engagement through bringing company measurements back to the interest of the employee with monthly themes. • Supported HR functions with an emphasis on record keeping, data entry, and general HR tasks weekly and monthly.• Explained employee compensation, benefits, schedules, working conditions, and internal promotion opportunities • Was the first connection that employees had to both the Company and the Human Resources team, maintained awareness of employee needs throughout the center.

• Consistently placed in the top 20 of Charter core call center, and in the 80th percentile or better out of the whole billing team (1000+ agents.) Assist customers through their billing woes while doing so in a positive manner.• Able to manage up to eighty calls a day and adapt to any change in policies and services.• Provide mentor assistance for incoming new hires since September 2019, in the form of either call coaching or the ability to demonstrate de-escalation methods.• Resolved customer complaints while prioritizing customer satisfaction and loyalty.• Demonstrated high diligence, organization, and management of multiple tasks and projects simultaneously.

• Served as data entry assistant, focused on processing payroll for students and keeping detailed records of attendance for any school-organized events.• In charge of producing invigorating ideas to attract students to the career center through "match" programs each month.• Completed data entry tasks with accuracy and efficiency, such as payroll, student scheduling• Worked with students to develop a professionally tailored resume to highlight educational experience and monitor placement for the correct work-study program.• Supported multiple departments with special projects relating to work study programs, student resource groups, and outreach efforts.