Adele Small, Shrm-Cp Email & Phone Number

Arundel, Maine

· Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting comply.· Maintains a high level of professionalism. Acts as a liaison between the management team and the employees to align the business unit and foster a high-performance culture.· Coaches Managers and.

Key Responsibilities:Execute proactive employee engagement programs to ensure high levels of management credibility and business performance.Examples include: Operations organizational change, employee feedback programs and leadership assessmentsProvide direction to the bench development process for all team members including performance management, career.

Portland, Maine, United States

Assure Company policies are administered fairly and consistently throughout the area of responsibility for Spectrum Mobile as the HRBP.Effectively communicate and execute necessary changes to policies and proceduresPerform employee relations functions including support and counseling regarding personnel and job related conflicts, problem solving and.

• Full-cycle recruitment efforts, including aggressive sourcing efforts for Portland, Maine site with currently 160+ CSRs and growing.
• Developing social media campaigns tailored to highlight new hires and an overview of employee engagement and company culture through current employee testimonials.
• Able to leverage social media efforts as an analysis of the candidate, from specific demographics, interests, and impressions, to intertwine with employee hiring
• Advocate for new hires and candidates in all aspects of recruiting and HR support functions.
• Create and maintain a personalized tracker for media metrics, measuring leads and campaign results in real-time
• Organized Career Conversations Sessions: would meet with employees who show an active interest in career development in an intimate setting tailored to the employee’s needs.

• Managed responsibilities from onboarding to off-boarding duties for all employees for the call center via HRIS PeopleSoft.
• Led New Hire Orientations for multiple sites across call centers and efficiently processed I-9s, Benefits, and Open Enrollment education.
• Designed and organized KPIs related to promoting employee engagement through bringing company measurements back to the interest of the employee with monthly themes.
• Supported HR functions with an emphasis on record keeping, data entry, and general HR tasks weekly and monthly.
• Explained employee compensation, benefits, schedules, working conditions, and internal promotion opportunities
• Was the first connection that employees had to both the Company and the Human Resources team, maintained awareness of employee needs throughout the center.

• Consistently placed in the top 20 of Charter core call center, and in the 80th percentile or better out of the whole billing team (1000+ agents.) Assist customers through their billing woes while doing so in a positive.
• Able to manage up to eighty calls a day and adapt to any change in policies and services.
• Provide mentor assistance for incoming new hires since September 2019, in the form of either call coaching or the ability to demonstrate de-escalation methods.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Demonstrated high diligence, organization, and management of multiple tasks and projects simultaneously.

• Served as data entry assistant, focused on processing payroll for students and keeping detailed records of attendance for any school-organized events.
• In charge of producing invigorating ideas to attract students to the career center through "match" programs each month.
• Completed data entry tasks with accuracy and efficiency, such as payroll, student scheduling
• Worked with students to develop a professionally tailored resume to highlight educational experience and monitor placement for the correct work-study program.
• Supported multiple departments with special projects relating to work study programs, student resource groups, and outreach efforts.