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Adele Stevens is listed as EMEA Service Manager based in Slough, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Adele Stevens.
Adele Stevens previously worked as EMEA Service Manager at Mblox Ltd and EMEA Service Manager at Verizon Business.
Adele Stevens is a EMEA Service Manager. Colleagues describe her as "Adele supported a large number of multi-national customers within my team at Verizon and at all times provided a customer-centric professional service. Adele fully understands the importance of building the customer relationship and internally builds a solid network of contacts across every business division upon which she relies." and "Adele was a joy to work with; despite geo' distances, cultural differences, a-synchrone reporting lines... she always had a prompt reply and was devoted to resolve (Emea-) customers requests within range of companies capabilities."
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Worked closely supporting the Strategic Account Teams top 10 clients reaching across EMEA. Responsibilities included providing client reporting documents, traffic stats, delivery reports, latency status and error codes received, monthly Service Reviews were provided face to face with an Account Team and clients, proactive monitoring of faults. Integration.
Handling of 120 MNC Customers, currently 45 active and developing accounts - Spanning EMEA, Asia Pac and US Totally approx 20 million in revenue per annum. Supporting the delivery and management of system-related services and SLA reporting, Responsible for the production of weekly and monthly change management reports.Assist with the quality of service and.
Diagnosis and isolation of customer faults on all of MCI’s products and services Updating customers on a regular basis and handling customer complaints Working Product knowledge of the SDH services provided by WorldCom (ATM, Frame Relay, MPLS, IP VPN, VOIP, IP, DMS and AXE switched voice products).Efficient transfer and allocation of faults to the correct.
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Adele Stevens is listed as EMEA Service Manager.
Adele Stevens is based in Slough, England, United Kingdom.
Adele Stevens has worked for Mblox Ltd, Verizon Business, Mci - Now Verizon, and Wcom / Verizon Business.
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