Performs research and analysis of customer issues and provides solution by referring to well defined client plan rules. Takes ownership of identified clients and execute responsibilities with minimal guidance. Work with third party US vendors in resolving the customer issues. Takes ownership of identified clients and ensure all customer issues are resolved timely and client SLA’s are met. Responsible for handling multiple clients which are identified as highly sensitive and interact with… Show more Performs research and analysis of customer issues and provides solution by referring to well defined client plan rules. Takes ownership of identified clients and execute responsibilities with minimal guidance. Work with third party US vendors in resolving the customer issues. Takes ownership of identified clients and ensure all customer issues are resolved timely and client SLA’s are met. Responsible for handling multiple clients which are identified as highly sensitive and interact with multiple upstream and downstream partners to arrive at the right solution and fix data issues. Show less

Performs research and analysis of customer issues and provides solution by referring to well defined client plan rules. Takes ownership of identified clients and execute responsibilities with minimal guidance. Work with third party US vendors in resolving the customer issues. Takes ownership of identified clients and ensure all customer issues are resolved timely and client SLA’s are met. Responsible for handling multiple clients which are identified as highly sensitive and interact with… Show more Performs research and analysis of customer issues and provides solution by referring to well defined client plan rules. Takes ownership of identified clients and execute responsibilities with minimal guidance. Work with third party US vendors in resolving the customer issues. Takes ownership of identified clients and ensure all customer issues are resolved timely and client SLA’s are met. Responsible for handling multiple clients which are identified as highly sensitive and interact with multiple upstream and downstream partners to arrive at the right solution and fix data issues. Show less

Operations Support Specialist is required to interact with all members of the project team and the customer to ensure all work is conducted in accordance with SOPs, policies and practices, and meets quality and timeline metrics.

Demonstrates ability to work in multiple databases, navigate within electronic medical records, and assess compliance with quality metrics. Provides administrative, clerical and IT support to UNC HCS and UNCPN leadership and physician practices to achieve quality metrics and patient outcomes. Demonstrates excellent oral and written communication skills with team members, patients, and caregivers. Works collaboratively with other quality improvement and administrative staff in UNCPN and across… Show more Demonstrates ability to work in multiple databases, navigate within electronic medical records, and assess compliance with quality metrics. Provides administrative, clerical and IT support to UNC HCS and UNCPN leadership and physician practices to achieve quality metrics and patient outcomes. Demonstrates excellent oral and written communication skills with team members, patients, and caregivers. Works collaboratively with other quality improvement and administrative staff in UNCPN and across the UNC HCS. Show less

Accurately complete patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies, to include but not limited to pre-admission, admission, pre-registration and registration functions. Ensure all insurance requirements are met prior to patients' arrival and inform patients of their financial liability prior to arrival for services. Arrange payment options with the patients and screens patients for government funding sources.

Records Management Associates serve as the liaison between the records center and user departments regarding information and records issues. Ensure that project timelines are met and facilitates the orderly imaging, transfer, retention, and disposition of various project-related and business records. Administer records management systems.

Partner with internal and external business partners to resolve customer issues and provide exemplary customer service, including providing clients with specific and requested knowledge and education regarding their concerns and communicating appropriate options for resolution.