Adele Thompson Email & Phone Number

Liverpool, Gb

Liverpool, United Kingdom

- Experience with Sage Software, Excel, Outlook and word. - Experience in credit control department, chasing customer debt by phone and email, following credit control process to collect overdue payments. - communication skills used in speaking with customers during credit control process - I also worked in the billing department to assist with billing customers. Creating invoices, credit notes and assisting with any changes required by customers. - Within the billing department, I also assisted with the end of month reporting for the monthly turnover. After several years working in the above departments, I moved to Cash allocation and Management Accountants work. Cash Allocation: - Uploading payments to bank for approval, including working with several banks in various countries.- Uploading payroll including working with generating payment files- Time management skills to ensure payments are approved when needed. - Managing cash balances of the accounts for the company to ensure there are enough funds- Reconciling Cashbooks at the month end Management Accounts: - I have worked in managing one Entity for KVH for the past three years. Including - posting journals, prepayments & accruals and commenting on movement MOM- working with Auditors to complete Annual statements. - producing P&L commentary on a monthly basis for the month end.- Overseeing budgets for my entity each year.

This is a customer service facing role. Not only looking after guests as they arrive and during their stay, but also contributing to the reservations part of the company. Duties included:• answering calls •Checking in guests and welcoming them •responding to guests enquiries •confirming provisionals bookings over the phone •Organising the check in's. Taking payments online and via PDQ machines. working as a team and alone. Taking care of customer requests. I moved from the Reception desk to the reservations and revenue management. This role involves making bookings for guests, and researching competitors and their rates. I assist the revenue manager in updating our rates, and keeping track of events that can change what our rates will be.

Liverpool, United Kingdom

This is a customer service facing role. Not only looking after guests as they arrive and during their stay, but also contributing to the reservations part of the company. Duties included:• answering calls •Checking in guests and welcoming them •responding to guests enquiries •confirming provisionals bookings over the phone •Organising the check in's. Taking payments online and via PDQ machines. working as a team and alone. Taking care of customer requests. I moved from the Reception desk to the reservations and revenue management. This role involves making bookings for guests, and researching competitors and their rates. I assist the revenue manager in updating our rates, and keeping track of events that can change what our rates will be.

Serviced City Pads specialize in the supply of UK wide apartments to leisure and corporate clients delivering a real hotel alternative. We have also launched www.yourhotelalternative.com to supply UK wide Town Houses, Cottages and Coastal retreats for either leisure or corporate clients. Specialties: Serviced City Pads/Your Hotel Alternative have developed a real in-depth knowledge of making the 'self catering option simple' for short and long stay clients.

Liverpool, England

• Serving customers• Operating the till and cash handling• Handling customer queries and complaints in a responsible and professional manner• Managing the fitting rooms• Stock room duties• Visual merchandising and window display of accessories and clothes• Stock control, display and replenishment• Dealing with challenging and difficult situations• Adopting advanced sales techniques to increase store revenue rates

• Investigating customer complaints of unfairly sold PPI• Handling customer telephone enquiries and complaints over the telephone• Maintaining a professional level of customer service at all times• Having polite and friendly attitude at all times• Adopting a confident telephone manner• Always being smart and well presented• Acting as first point of contact for the company• Utilizing Microsoft computer software (Excel, Word, Outlook etc)• Managing bespoke data systems• Inputting customer data • Handling sensitive customer information• Working as part of a successful team

• Serving customers and taking customer orders• Serving food and beverages to customers• Working in a highly pressured and busy environment• Cash handling and till operation• Organising queues and time management of screenings• Maintaining a professional level of customer care• Adhering to health and safety and general hygiene of the cinema• Having an enthusiastic, confident and motivated attitude• Always being smart and well presented• Team work• General cleaning duties• Stock control, display and replenishment

Bachelor'S Degree, Classics And Ancient History

Education record

Aat Level 2 - Bookeeping, Accounting

Advanced Diploma In Accounting - Level 3, Accounting, Distinction

Aat Professional Diploma In Accounting, Accounting, Merit