Adele Waters Email & Phone Number

Manfield, England, United Kingdom

Case handler for expert witnesses, managing a case load of up to 130.My main duties include providing daily support for our Drs and Social workers, helping to book appointments, receiving and sending documents, issuing agreements, correspondence with solicitors and local authorities and general administrative queries. No case is the same, the everyday is a.

• Provided specialist support for customers after they raised a complaint through the Vodafone website. Primary concerns relate to pre-live queries relating to activation concerns, agent behaviors, and discussing.
• Email confident
• Good knowledge of our compensation policies.
• Following the complaint structure
• Providing accurate information to the customer
• Work on a case by case basis

• An outbound-based role requires a wide variety of skills and knowledge in order to do the tasks at hand. The job includes working on tickets raised for failed or delayed home broadband orders and taking the necessary.
• A vast knowledge of the systems
• Understanding the customer impact
• Time management skills
• Being efficient to meet SLAs
• Spoof billing tickets

• While working within easyswtch back office, I was chosen to work on TSS while the department was getting ready to migrate over to being resolution manages. This meant we had to quickly adapt and learn new systems in a.
• Mobile Specialist
• Working closely with third line support
• Working Network SR’s
• Investing technical issues
• Liaising with engineers

• This role entailed taking inbound calls for consumer customers experiencing technical difficulties for both mobile and home broadband issues. I needed to work quickly with the systems at hand to determine the root of.
• Working closely with other teams/ departments
• Resolving queries at first contact
• Objection handling
• Meeting Targets
• Strong knowledge of Vodafone products and services

• Working closely with an offshore based team
• Ensure that payments are sent to landlords and tenants on time
• Working to strict schedules
• Issuing CHAPs payments and BACs payments
• Processing cheques
• Sealing payment before it is authorised

• Comprehensive knowledge and understanding of company policies and procedures
• Understanding of company computer system
• Working towards and meeting daily targets
• Taking rental payments via WorldPay
• Responding to emails on a daily basis
• Answering telephone enquiries

• Having worked at Sainsburys for 5 years, I originally started in the bakery and confectionary department. This included helping keep the shelves topped up, stock-taking, helping customers, helping in the bakery when.
• Progressed from store assistant to team leader
• Wide knowledge of all aspects of the store
• Obtain food hygiene certificate
• Ensured departments adhered to LTT safety procedures
• Maintained high hygiene standards in all areas

• Checking customer orders on the computer system
• Resizing customer images to print onto icing
• Dispatching cakes on time
• Rolling out icing to the correct size for the printer
• Decorating cakes with printed icing – this required attention to detail and precision to get no creases in the image
• Packaging of the completed cakes