✔︎ Acquired $800k of government funding on behalf of my client creating significant growth opportunities.✔︎ Owned the day-to-day operations of the business, enabling my client to remain focused on strategy and business development efforts. This resulted in a $20k increase to the bottom line within 3 months.✔︎ Recruited, interviewed and onboarded a new team member utilising a government Traineeship grant, saving my client $30k in substituted salary costs.✔︎ Created an employee handbook, induction and appraisal process to improve and simplify my client’s HR responsibilities.

✔︎ Instrumental to the 410% growth of the core business product within 3 years.✔︎ Delivered a diverse range of administrative, marketing and operational support which saw the business grow exponentially.✔︎ Served as an invaluable thought partner to the co-founders, heavily involved with strategic planning, managing the entire ‘backstage’ function, large events, social media marketing and customer support.✔︎ Influenced the build, launch and automation of 2 new programs generating an additional $1.2m profit.✔︎ Curated 17 x 2-day large-scale events (400+ attendees) consistently rated as excellent from feedback surveys. Organised entire end-to-end delivery including venue selection, guest speakers, AV, travel & accommodation, catering, budget control, and communications.✔︎ Delivered post event reports with data-driven analysis including attendee feedback and recommendations for future event improvements.✔︎ Systemised the entire ‘backstage’ function of the business, with documented step-by-step instructions for all operational tasks.✔︎ Executed the recruitment and onboarding of new team members, growing the team from 3 to 16.✔︎ Spearheaded an extensive and complex data-entry project transferring clients’ confidential financial and operational benchmarks into a new purpose-built platform.✔︎ Trained, mentored and delegated to the Administration Assistant ensuring she was fully supported and successful in her role.✔︎ Actively built and sustained positive client and stakeholder relationships.

✔︎ Contributed to the success of this small business resulting in year-on-year growth during an unstable economic climate.✔︎ Delivered an excellent customer experience by serving as the first point of contact to the business.✔︎ Negotiated with suppliers to reduce costs.✔︎ Implemented business policies, procedures and process improvements.✔︎ Managed the accounts payable and receivable functions, budget management, expense reconciliation and assisted the company accountant with year-end tax returns.

✔︎ Delivered seamless day-to-day support to 4 high profile Executives which involved managing competing workflow demands of the Managing Director, Finance Director, Sales Director and HR Director.✔︎ Supported the HR Director with employment offers, onboarding and offboarding, salary reviews and control of SMT employee files. ✔︎ Coordinated calendars for 4 Directors and scheduled meetings, conferences and business trips. ✔︎ Executed end to end events management including an extravagant Christmas party on behalf of key customer, Tesco.✔︎ Scheduled and facilitated leadership team meetings – distributed agendas, recorded minutes and followed up on action items.✔︎ Collated confidential reports and presentations for monthly management meetings. ✔︎ Acted as first point of contact - dealing with all correspondence and phone calls. ✔︎ Independently managed the Directors suite in their absence.✔︎ Provided personal support to the MD and his family.

✔︎ Conducted high level secretarial support to the CEO including extensive diary and email management.✔︎ Facilitated Board meetings – distributed agendas, recorded minutes and followed up on action items.✔︎ Designed and maintained appropriate systems to monitor performance against project outputs for £10million of public funding streams requirements.✔︎ Streamlined all office systems, including phone, post, IT, Health & Safety, absence monitoring, first aid, service contracts, suppliers, etc.✔︎ Delivered efficient event management support to external providers.✔︎Undertook additional training to become the Health & Safety Coordinator, Fire Marshall and First Aider. I managed all aspects of a major health and safety audit for our department, carried out risk assessments and ensured all staff were compliant with H&S procedures.

✔︎ Typed all correspondence, assessments and reports.✔︎ Acted as first point of contact by providing a reception service for the team. ✔︎ Performed general administration duties including photocopying, filing and faxing.✔︎ Assisted in the collection and collation of monitoring data and its input onto computerised spreadsheets. ✔︎ Processed orders and invoices for payment. ✔︎ Maintained the teams stationary supplies.✔︎ Implemented efficient filing systems for the team. ✔︎ Facilitated meeting arrangements, including room bookings and hospitality provisions.

✔︎ Performed secretarial duties for the Marketing Manager. ✔︎ Managed customer databases to ensure accuracy and relevance of information. ✔︎ Provided customer support via incoming calls.✔︎ Organised all telemarketing and direct mail campaigns.✔︎ Monitored campaign response rates and data quality.✔︎ Produced reports and monthly contracts. ✔︎ Internal sales.✔︎ Customer service.