Responsibilities:-*Deciding on service level agreements both operationally and for contracted services*Developing and recommending service and process improvements*Any change management processes*Any incidents relating to release management*Coordinating the team to ensure any major incidents are managed professionally*Building and maintaining internal and external relationships and services*Ensure that all systems and processes in place ensure effective service delivery*Reporting on process improvements, team performance and agreed service levels*Maintains relationships with technical teams, IT, and business partners. *Communicates on major service outages/escalations.*Manage service delivery teams and individual objectives, performance and development. *Develops and operates a broad set of service level management tools.

1. 1st line technical support.2. Preventative maintenance 3. Weekly equipment report ( Inspection based) 4. Weekly and Monthly Audit report 5. Installation and repair ( Server,Intercom, CCTV, Parking Devices and Barrier devices)

1. 1st line technical support.2. Preventative maintenance 3. Weekly equipment report ( Inspection based) 4. Weekly and Monthly Audit report 5. Installation and repair ( Server,Intercom, CCTV, Parking Devices and Barrier devices)6. Call - out services ( Office hour and off-office hour call out services.)

DCC Satellite and Networks Ltd. March 2012- November 2012Hands on work experience on:Microwave Radio: Licensed and un-licensed radios (e.g Eion Wireless and Airspan, LibraPlus ) Installation, Integration and commissioning.VSAT: Site Survey, Set standards for antenna civil work. Set standards and skills for antennainstallation, modem configuration and implementation for KU and C-band VSAT solutions.System Integration: Network Monitoring and Troubleshooting. How to use network monitoring tools & protocols, Monitoring of active devices and Troubleshooting processes.Power Inverter: Inverter design and installation; Testing and load balancing; Battery bankspecifications; charging rate; Troubleshooting.ICT Business Consulting: Overview of Systemax, Cisco and other IT vendors, Structured LAN Cabling, Wired and Wireless LAN Networks, Network Security.