Service Delivery Manager
CurrentResponsibilities:-*Deciding on service level agreements both operationally and for contracted services*Developing and recommending service and process improvements*Any change management processes*Any incidents relating to release management*Coordinating the team to ensure any major incidents are managed professionally*Building and maintaining internal and external relationships and services*Ensure that all systems and processes in place ensure effective service delivery*Reporting on process improvements, team performance and agreed service levels*Maintains relationships with technical teams, IT, and business partners. *Communicates on major service outages/escalations.*Manage service delivery teams and individual objectives, performance and development. *Develops and operates a broad set of service level management tools.