Adeleke Badirat Email & Phone Number

Lagos State, Nigeria

Lagos, Nigeria

Lagos, Nigeria

I monitor service quality in terms of ordering procedures, and order accuracy of front counter staffI resolve customer complaints properlyI monitor staff to provide gold standard serviceI provide on-the-job training to new staff and corrective training to all staffI ensure selling up practices are usedI ensure regular travel paths to monitor shift control and to identify and correct service, product or quality issuesI ensure that supervisors implement the stock level control system and maintain stocks correctly

Customer data retrieval and query profiling.Resolving and escalating customer queries.Effectively manage large amounts of incoming callsIdentify and assess customers’ needsBuild sustainable relationships through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMaintaining high quality assuranceHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionMaking outbound calls (100 numbers daily)Telesales Investigate problems in search for the root cause analysis and the solution(s).

Lagos

I receive cash from customers and issue invoice