I am a young, passionate, self-motivated, determined and a hardworking person that loves balancing several tasks at the same time. I enjoy being in an environment that will make one’s mind to be sharp, active and engaged. Technology Inclined Financial Accountant with over 10 years Cross-Functional experience spanning the banking and financial service industry with tactical prowess of providing First-Class Financial Services to Customers Leveraging Information TechnologyAce in P&L Management (Statement of Financial Performance), Account Reconciliation, Statement of Financial Position (Balance Sheet) Account Receivables and Payable, Financial Reporting, Treasury Management, Financial Advisory, Variance Analysis, Cost Control, Financial Analysis, Statutory and Regulatory Compliance, Financial and Non-Financial Transactions Management, General Ledger Management, ATM reconciliation, Tactical Business Development and Improvement, Business Insight and Analytics, Regulatory Compliance, Stakeholders Liaison, Key Account Management, B2G,B2B,B2C, Service and Product Positioning, Customer Retention, E-Channel Management, Client Servicing, Client Origination and Coverage, Operational Risk Management, Banking Operations, Retail Banking, Funds Transfer, Cash Swap, Vault Management, Reconciliation, E-banking, In-Branch Sales, Customer Conversion, Foreign Exchange Management, Customer Engagement, Customer Liaison, Bank-end Support, Transaction Authorization and Compliant ResolutionKeen on consistently improving financial processes while keeping sight of inherent cost/benefit relationship via adequate Resource Control, Fiscal Management and Information Technology while available for Local and International Career Opportunities.
Krystalite Beneficial Links Ltd
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Customer Service RepresentativeKrystalite Beneficial Links LtdLagos, La, Ng
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Customer Service RepresentativeKrystalite Beneficial Links Ltd Mar 2022 - PresentLagos State, NigeriaAnswering calls, emails and live chat on customer and suppliers queries and request, amend and investigate customer’s and supplier’s queries and requests Settle disputes and disparities amongst suppliers and customers Respond to calls and emails within the target timeAccurately process customer’s purchase requirement on the system Act as an intermediate between the supplier and customerSourcing and procurement of goods, works and services in accordance with good procurement practices and laid down procedures and guidelinesPreparation of bid evaluation reports, contracts and other related procurement documents Monitor and report on supplier performance Monitor and report on supplier performance Ensure the functionality of all facilities
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Funds Transfer, Teller, Customer Service, Atm ManagementStanbic Bank Sep 2015 - Jul 2022Lead a 3-man team to respond to 45+ customers per hour with extreme attention to detailsLead the team to consistently grow customer base by an average of 25% year on yearConsistently Ensure Zero Regulatory Infraction and Zero Fraud tolerance/error ratesTrained over 20 operations staff in ATM reconciliation, tellering operations and other in-branch services.Maintained 100% daily ATM reconciliation with zero errorConsistently Ensure Zero Regulatory Infraction and Zero Fraud tolerance/error ratesProvide superior level of customer relationship management leading to increased customer acquisition, retention and loyalty -
Customer Service, Branch Administration, Teller, E-ChannelAccess Bank Plc 2012 - 2015Lagos, NigeriaConsistently reduced Admin OPEX by an average of 15% Surpassed administrative financial target (cost reduction) by 18% in 2014 and 2015Accountable for retaining personal and affluent customers, ensuring optimal customer experience at every consumer touch point and maximizing income generation through business transactionEnsured healthy and safe office environment at all times by maintaining up to date policies and procedures around Health, Safety and Emergency (HSE)Conducted training for bank staff (business segments) on product knowledge and management.
Adeleke Sosanya Education Details
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Crescent UniversitySecond Class Lower -
Abraham Adesanya Polytechnic Ijebu IgboUpper Credit
Frequently Asked Questions about Adeleke Sosanya
What company does Adeleke Sosanya work for?
Adeleke Sosanya works for Krystalite Beneficial Links Ltd
What is Adeleke Sosanya's role at the current company?
Adeleke Sosanya's current role is Customer Service Representative.
What schools did Adeleke Sosanya attend?
Adeleke Sosanya attended Crescent University, Abraham Adesanya Polytechnic Ijebu Igbo.
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Adeleke Sosanya
United Kingdom
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