Adèle Kremser Email & Phone Number

Montreal, Qc, Ca

Montréal, Québec, Canada

Montréal, Québec, Canada

Customer Success:- Advise and support clients in the growth of their web strategy- Opportunity identification and strategic proposals (upsells)- Problem solvingOperations:- Establish an efficient, professional and profitable business relationship with clients- Ensure the satisfaction of the client portfolio and the management of their digital projects- Responsible for the coordination of the design and production teams dedicated to the client portfolio-… Show more Customer Success:- Advise and support clients in the growth of their web strategy- Opportunity identification and strategic proposals (upsells)- Problem solvingOperations:- Establish an efficient, professional and profitable business relationship with clients- Ensure the satisfaction of the client portfolio and the management of their digital projects- Responsible for the coordination of the design and production teams dedicated to the client portfolio- Monitor budgets and deliverables schedules Show less

Roissy-En-France, Île-De-France, France

Management of digital projects:- Leading the Third Party Application Maintenance (TMA): content definition of sprints and qualification of tickets- Participate in the updating of the digital roadmap (BUILD) and coordinate with the business teams and service providers the various project requests for prioritizationMonitoring the performance of digital solutions:- Activation rate of digital solutions- eCommerce solutions (online reservations, Audi Service, and digital… Show more Management of digital projects:- Leading the Third Party Application Maintenance (TMA): content definition of sprints and qualification of tickets- Participate in the updating of the digital roadmap (BUILD) and coordinate with the business teams and service providers the various project requests for prioritizationMonitoring the performance of digital solutions:- Activation rate of digital solutions- eCommerce solutions (online reservations, Audi Service, and digital services)- Audi ChatbotSupport :- Level 1 support of the Partner backoffice towards the Audi France Network- Redirecting support requests to the business teams- Qualification and tickets follow-up with AUDI AG support related to Audi France Network toolsOther missions :- Update the digital knowledge book- Carry out a digital and competitive watch with a degree of business application- Integrate new sequences into the Audi chatbot and coordinate with the business teams to optimize existing sequences. Show less

Auckland, New Zealand

- Event Management: _ Sourcing, planning, organizing, booking and implementing Au Pairs events in Auckland and Wellington _ Advertising and promoting the events via social media _ Keeping track/recording attendees of the events _ Hosting these events in Auckland- Managing social media content- Implementing new marketing strategies for the company as well as via social media- Marketing Project on how to reposition the company: _ Business… Show more - Event Management: _ Sourcing, planning, organizing, booking and implementing Au Pairs events in Auckland and Wellington _ Advertising and promoting the events via social media _ Keeping track/recording attendees of the events _ Hosting these events in Auckland- Managing social media content- Implementing new marketing strategies for the company as well as via social media- Marketing Project on how to reposition the company: _ Business Development _ Implementing new marketing strategies- Attending, assisting in and documenting monthly planning meetings- Administrative and operation assistance to Education Coordinators - Preparing resources for orientations- Preparing and keeping stock of resources for teaching staff- Implementing teaching staff plans for weekly playgroups, child outings, and Au Pair professional development workshops, and advertising/promoting these events via social media- General administrative assistance to the education team, the finance team, and the recruitment team Show less

Région De Paris, France

- Managed customer records and did the sales Administrative Assistance with the Sales Team, and then acquired organizational skills- Established client quotes and took the switchboard on the commercial platter, and then acquired problem-solving skills- Followed-up on commercial files and verified the customer files after receipt of the order form, and then acquired rigor skills

Région De Paris, France

- Managed customer records and did the sales Administrative Assistance with the Sales Team, and then acquired organizational skills- Established client quotes and took the switchboard on the commercial platter, and then acquired problem-solving skills- Followed-up on commercial files and verified the customer files after receipt of the order form, and then acquired rigor skills

Global Bba (4-Year Program), International Business

Main courses: - Strategic Management - International business - Strategic Marketing - Brand Marketing - Economics - Statistics - Computer.

Business

Main courses: - Marketing Communication - Interpersonal Communication - Consumer Behaviour - Brand Management - Global Marketing.

Msc In International Marketing And Brand Management, International Business, Master 2 (Bac +5)

Activities and Societies: Marketing, International Marketing, Brand Management Main courses: - International Marketing - Marketing.