Chief Learning Officer
CurrentChief Learning OfficerArizona Department of Economic Security / Phoenix, AZ / 2017-presentResponsible for all learning and development for Arizona’s 8000-employee social services agency; portfolios included corporate, leadership, and specific business-line learning and development. ● Led 160+ employee training and development team.● Oversaw OPD operations, including managing a $12 million+ budget● Ensured the effectiveness of all learning and development for the agency via standards, practices, certification programs, quality control, and program evaluation.● Conducted strategic planning, continuous improvement (using Lean management principles), analysis, performance measurement, and reporting.Accomplishments● Implemented Leadership Development Program that includes emerging leader, new supervisor, Advanced Leadership, and Next Level Leadership programs.● Advanced Leadership Program evaluation of Level 3 and Level 4 data demonstrated 90% improvement in own leader behaviors, 82% improvement in direct report performance; 39% increase in team productivity.● Seventy-nine team members were part of team awards across the agency.● Improved trainee job readiness resulting in new hires exceeding quality and timeliness targets within 6 months of hire.● Implemented LinkedIn Learning, driving an 80% increase in engagement scores relating to support for professional development.● Increased size of unit to adequately support remit without excess, and reduced total attrition to 8% and regrettable attrition to 3%.● Improved overall unit employee engagement score by more than 500% and recently the OPD responded with an eNPS of 61.5.● Improved training quality scores and improved speed to market each year.● Built data systems to better tell our story through information.● Converted to Virtual Instructor Led Training, with a resulting increase in Level 1 evaluation scores.
