Adele Snetsinger, Mba, Ctdp Email & Phone Number

Vaughan, Ontario, Canada

Oversees the development and implementation of corporate programs in the areas of talent management, employee engagement, well-being, equity, diversity and inclusion to retain the best talents and sustain positive employee experience.

Vaughan, On

* Develops Learning and Development strategies to support Talent Management initiatives * Develops policies, procedures and standards on Learning and Development* Develops customized eLearning content using Articulate Storyline* Designed a Management Learning Program in a Unionized Environment that provides practical learning through case studies and interactive group learning * Rolled-out SkillSoft eLearning corporatewide to provide learning opportunities and just-in-time learning for all employee levels in the organization* Develops initiatives and tactics to drive adoption to eLearning

Brampton, On

•Developed a Change Management Strategy for the HRMS PeopleSoft Implementation•Developed a communication and training plan to increase awareness and ensure seamless transition to new HR processes•Developed training and end-user support materials, including classroom materials, online support materials, job aids and quick reference guides

•Developed learning solutions for client groups, partnered with vendors, managers and subject matter experts in customizing training programs to address learning needs•Sourced vendors for courses in the Corporate curriculum following the Region’s RFP process•Supported client groups in developing competency models to assess learning and development needs both at the individual and organizational level•Developed a workbook and the storyboard for e-learning modules on creating Learning Plans and supporting the development of Learning Plans•Designed and developed e-learning story board and content to build manager’s effectiveness in implementing the Performance Management process, in partnership with Human Resources Associates

•Conducted annual needs analysis with HR Business Partners and Functional Managers to identify priority needs and provide relevant learning solutions •Designed, developed, sourced and implemented multiple corporate learning initiatives on leadership and management development in partnership with subject matter experts, senior management and external partners•Defined learning objectives and content of the Area Manager Development Program focusing on the development of business related skills such as Business Development, Finance, Marketing, Franchise Relations and Human Resource Management•Conceptualized and institutionalized a Leadership Forum that was benchmarked by other companies•Designed and facilitated the on-boarding process for managers and executives•Designed and facilitated new to role training programs: Supervisory Effectiveness, Change Management and People Management•Strengthened the organization’s program evaluation practices for training effectiveness measurement and management reporting

•Led a project team to transition organization towards a Competency Based Talent Management System. Managed project from scoping to close-out. Developed the Branded Leadership Model.•Participated in a Change Management initiative for an enterprise-wide re-organization involving Human Resources and Accounting Divisions. Developed the Technical Competency Model, Talent Review process and tools to identify right talents for the right jobs. •Defined a stringent selection process, conducted behavioral interviews and successfully placed the start-up team for US and Vietnam stores. The placements have successfully turned- around the performance of the stores.•Provided advisory services to Department Managers and developed solutions on team and individual performance issues

•Facilitated the timely completion of manpower requirements and compensation & benefits concerns of employees•Organized employee relations activities to sustain employee morale and maintain harmonious employee-employer relations •Facilitated and monitored the performance management system to ensure continuous improvement of performance levels of individuals, units and organization as a whole

•Designed & Developed Curriculum for Sales & Marketing related functions and implemented various training programs under the functional curricula. •Organized classes to deliver Training Programs, coordinated schedules and worked closely with out-sourced consultants on the design of the programs•Developed instructional materials, proficiency tests and conducted Product Training modules on the latest sales promotions, mobile service, phone models and technologies to the Sales ForceDelivered Face-to-Face Selling Skills Workshops which led to the improved client-centered selling skills of the Sales Force•Designed & Implemented Level 3 Post Program Evaluation: Work Place Assessments or On-the-Job Application to ensure workplace application of skills learned from training and measure training impact on the job or behavior.

•Coordinated several major training programs for Middle Management (i.e., inviting in-house and out-sourced speakers, preparing training materials, and assisting participants for their training needs)•Delivered in-house training programs: employee orientation, conflict management, self-management, interpersonal relations, client service and oral communication•Co-designed and developed instructional materials for training programs related to Credit & Lending, Finance, Accounting, Bank Operations (Tellering, New Accounts) & Sales •Developed the Training Department’s Standard Format for Training Materials and reviewed Curriculum Plan for Credit Card and Account Management

Masters In Business Administration, Business

Activities and Societies: Student CouncilGraduated with highest honors: Gold Medal

Ab Psychology, Psychology

Activities and Societies: Samahan ng Mag-aaral ng SikolohiyaGraduated with Honors