Provided extensive clinical EHR medical software support to resolve issues related to clinical documentation, billing processes, Telehealth modules, provider scheduling, patient portal accounts and prescriber medication management.Conducted EHR orientation for clinicians, psychiatrists and nurse practitioners and administered one on one training with continuous technical support.Produced EHR training videos and designed resource guides for access on Sharepoint.Contributed to the launch of an integrated EHR digital fax system through the development of workflows within the EHR software.Assisted clinical leadership with advertising for Group Therapy and Continuing Education programs.

Managed the transition of office operating procedures to a remote work environment with minimal disruption of workflow and patient services.Decreased processing time and improved the success rate of medication prior authorizations for PCA by converting 95% of insurance requests to an online system, overturning denials of patient medications and creating a database to track monthly reporting.Communicated with patients, employees and management to answer and respond to questions regarding mental health services, disseminate or explain information, take requests and resolve problems while maintaining a high level of confidentiality with sensitive information.Provided office support including scheduling appointments, coordinating meetings, preparing correspondence and managing calendars; trained support staff on EHR systems and software applications.

Received excellence awards in graphic design from the National Council for Marketing and Public Relations, University and College Designers Association and Council for Advancement and Support of Education for the Bunker Hill Community College (BHCC) magazine; recognized by the Commonwealth of Massachusetts for Outstanding Performance.Researched case studies and networked with constituents at educational institutions to help build and improve BHCC’s brand identity resulting in the implementation of a college-wide style guide which defined the proper usage of the logo and visual treatment for communications.Initiated the development of a project request and tracking system for the BHCC community to ensure a smooth production work flow as projects progress from initial concept to final delivery.Marketed local, national and global awareness for BHCC through the creation of print and digital advertising, direct mail and program brochures to enhance the workforce development effort, increase enrollment, build alumni affairs and fundraising efforts.Project managed creative materials for special events including fundraising gala, corporate and civic leadership conferences, art gallery exhibits and speaker series.Provided art direction on the layout, illustration, photography, editing and print production process of the BHCC Magazine.Obtained competitive pricing from print vendors; ensured production quality by working closely with printers and conducting press checks.