Adele Simpson Email & Phone Number

Auckland, Nz

Auckland, New Zealand

- Management of the onboarding process for new members and staff, including system setup and configuration, training, induction, and implementation as well as the exit process for members when they leave the business- Manage the SharePoint site, creating content and updates- Assist with implementing new policies & procedures with staff & independent contractors as necessary- Training materials and sessions to the Network via Teams- Management and delivery of new suppliers and their systems- Maintain all independent contractors contact details, distribution lists and registers of technical information ensuring all contact information is up to date & communicated correctly- Work with the Support team to ensure tasks onboarding are completed on a day-to-day basis in a professional and timely manner, anticipate & manage potential support issues, tech issues, reviewing processes and procedures as needed- Ensure relevant information is being distributed via the correct channels in a clear and concise manner, compose communications to be sent out to the Network. - Work with the finance team on ensuring monthly administration tasks are being completed and assist when required with reconciliations and payments - Maintain Customer relationships across the network and provide support and guidance to existing independent contractors as well as new members joining, continually look for ways to go the extra mile and exceed independent contractors’ expectations- Manage and maintain relationships with all stakeholders and key suppliers and establish and build relationships with all internal teams to ensure seamless delivery of all support matters

Auckland, New Zealand

Auckland, New Zealand

-Agency Sales Support for NZ based Leisure, TMC and Australian Agents-Dedicated support for Helloworld Portfolio, management of external email box, built and maintained effective working relationships, developed customer insights, delivered a high level of customer service and satisfaction -Provide support, problem solving and finding solutions, offering options and alternatives, remove barriers to selling Air NZ products and services-Making informed decisions in a high-pressure environment and a high performing sales team-Sales queries for Air New Zealand products, airfares, ancillary revenue, Airpoints-Operational queries, disrupts, schedule changes, processes and policies-Work towards individual and team KPI's -Have a thorough understanding of customers issues and be able to provide effective solutions that benefit the customer and the company-Make difficult decisions when required, manage expectations and handle objections, problem resolution-Take ownership and responsibility for day to day and operational issues, solve, or escalate to second level support teams-Identify and convert opportunities presented into sales and up-selling-In depth knowledge of fare rules, fare construction principles, reissues, checking and quoting fare options, rule interpretation, ticketing queries, fare rule waivers, surcharges-Microsoft Office-CRM (Microsoft Dynamics) Super User-Dual Carina and QIK user-Training and development of staff, induction planning, assist with recruitment and interviewing- 3-month secondment to Above & Beyond, including queries from corporate customers, processing Koru memberships and rewards for business -TAANZ Awards winner for Air NZ Best Agency Support 2013-2019-Consistently look for process improvements, identify opportunities, develop and enhance internal and trade processes-Co-ordinate and participate in projects, including development of ideas, research, analyzing information, testing, reporting, implementation

Auckland, New Zealand

London, England, United Kingdom

-Preparing round the world tailor-made itineraries for UK based retail agents and direct passengers to Australia and New Zealand including stopovers in Asia and America-Calypso and Qube systems for quotes, bookings and amendments-Fares knowledge and fare construction-In depth knowledge of preferred hotels and ground transport companies in Australia and New Zealand and stopover destinations-Promotion to Reservations Senior including supervising and training of staff, dealing with various problems and complaints, sole charge of office on roster

Auckland, New Zealand

Auckland, New Zealand