Adele Tong Email & Phone Number

San Diego, CA, US

• Owned the progression and execution of test plans and test cases for new features of a web application, ensuring rigorous and thorough testing.
• Utilized Jira for efficient bug tracking, test case management, and collaboration with cross-functional teams to ensure timely and effective resolution of issues.
• Accurately documented defects with reproducible steps, root cause analysis, and failure analysis, facilitating efficient bug resolution; ensured adherence to best practices and standards, maintaining and overseeing.

• Passionately support the company’s commitment to creating an outstanding experience for its payment gateway clients by taking calls, emails, and chat requests from existing clients, answering questions, working to.
• Identified an operational inefficiency regarding account closures and personally updated the applicable SOP which resulted in a significant decrease in the time associated with completing task.
• Consistently outperform team KPIs and received the company’s Service Recognition Award.

San Diego, California, United States

• Provide exceptional phone and email support to internal staff as well as patients, attorneys, and other external entities.
• Triage patients and flag items of attention to streamline visit for healthcare providers, to keep them on schedule for 30+ patients daily.
• Responsible for clinical as well as administrative tasks, new patient registration, case verification, supporting documentation review, and extensive medical history entry with a high level of accuracy.

Cupertino, California, United States

Biological Sciences TA lead for 4 quartersGeneral Chemistry TA 1 quarter

Cupertino, California, United States

• Build relationships with elderly adults and keep participants focused on prescribed training programs to alleviate disability-related muscular atrophy and pain.
• Lead participants with various physical limitations/disabilities in group aquatic exercise.

- Works with individuals with disabilities conducting range of motion, gait training, resistance training, and cardiovascular training- Assist students on and off of adapted exercise machines- Stretch students to ease discomfort and increase range of motion

Sunnyvale, California, United States

• Instill a customer-first attitude in new hires along with instruction on beverage service and workplace safety practices.
• Resolve customer disputes with tact and professionalism, use judgement to escalate dispute when needed.

Sunnyvale, California, United States

-Provided reliable coffee, tea, and food service to customers, with speed and accuracy-Performed cash handling register functions in an accurate and consistent manner-Anticipated customer and store needs by diligently evaluating work environment-Operated various coffee, espresso and tea machines-Performed monthly product inventory counts to ensure store.

Human Developmental Sciences With A Specialization In Equity And Diversity

Activities and Societies: Externships and Field work in Early Childhood Education and San Diego Sports Medicine - Physical Therapy.

Associate'S Degree, Biology/Biological Sciences, General

Activities and Societies: Medical Outreach Association, De Anza Student Body Senate, De Anza Biology Club, Biology Teaching Assistant

Vocal Music Minor

Activities and Societies: Conservatory of the Arts, Women's Ensemble Chorus, Worship Band, Support Our Troops Club, Knitting Club