Adele L. Van Dyk Email & Phone Number

Cape Town, Western Cape, South Africa

I am a certified channel partner and I able to sell all of Stage Zero Solar and Backup Solutions. We offer free installation and maintenance with a monthly rental fee. We have offices in all the major cities in South Africa. We do residential and commercial installations. Affordable Solutions for all your Solar needs. Contact me for more info.

Cape Town, Western Cape, South Africa

Excited to announce my recent venture into the health and wellness industry! With products delivering real results and built on trust, I can't wait to share this journey with you. No initial investment, no monthly quotas, and flexible work hours. Plus, enjoy free training and support. Interested in extra income? Message me

Cape Town Area, South Africa

Cape Town Area, South Africa

Appointed in an Acting Role as part of my Leadership and Development. Managed a team of 26 Associates and 2 Leads.

Cape Town Area, South Africa

Ask me how I fired my boss and my online business replaced my corporate salary in just one year so I was able to quit my job and fulfill my dreams of financial freedom and do what I love full time.

Cape Town Area, South Africa

• While employed with T-Systems(http://www.t-systems.co.za) I managed the Service Desk Accounts for Old Mutual, Mutual & Federal, Woolworths and Truworths in Pinelands, Cape Town and set up the first international.
• Setting up the first International Service Desk for T-Systems South Africa for the Kone Client which supported users from all over the world:o Established Processes for ticket logging, ticket escalation, Status Queries.
• Improved agent morale resulting in the following:o Less staff calling out sicko Better productivityo Less late coming
• Exceeded Call Answering SLA each month
• Refined the Logical Security Process both on the OM and T-System side which resulted in better customer relationship and understanding leading to an overall improvement in client satisfaction.
• Defined Quality measurements to ensure tickets are logged accurately which consequently lead to the identification of staff training needs both current and future

• Key Accomplishments:
• Reduced inventory losses by $20K in first year and maintained accurate inventory counts every quarter thereafter
• Maintained labor expense in line with revenue and managed the budget appropriately during a very difficult fiscal and economic environment
• Restructured the department to ensure labor compliance and improved associate productivity by 50% in first year and maintained productivity thereafter, reducing labor expense by $ 40K per annum.
• In conjunction with senior management, developed 5 year, $11m infrastructure plan
• Reporting

• Key Accomplishments:
• Developed Training Checklist for all trainers to ensure a complete training experience for clients. This contributed to all Clients getting all the training necessary, thereby reducing after installation calls to the.
• Mentored new associates to prepare them for support and installation of Visual One Products which resulted in associates training time being reduced by a week.
• “Go to” person for complex installations including but not limited to:
• The Pinehurst Resort(Pinehurst, NC)
• The Sands at Grace Bay(Turks & Caicos)

Aa, Information Technology

Activities and Societies: Graduated with Honors, National Deans List 2001 and 2002, Phi Theta Kappa

Education record