999 Emergency Call Taker at SCASIn my role as a 999 Emergency Call Taker for South Central Ambulance Service (SCAS), I handle high-pressure emergency calls with professionalism and empathy. My responsibilities include:Triaging Patients: Efficiently assessing the severity of medical emergencies to prioritize response efforts and ensure the most urgent cases receive immediate attention.Providing Care Advice: Offering critical, often life-saving medical advice to callers, helping them manage emergencies until professional help arrives.Coordinating with Emergency Services: Liaising with ambulance crews and other emergency services to facilitate swift and effective response.Maintaining Calm Under Pressure: Managing high-stress situations with a composed and reassuring demeanor to support individuals in distress.Documentation and Reporting: Accurately documenting call details and patient information to ensure comprehensive records for subsequent medical intervention.My role demands strong communication skills, quick decision-making, and a compassionate approach to support individuals during their most critical moments.

Leverage React to create dynamic, user-centric web applications that enhance user engagement and provide seamless interactive experiences. This includes the development of responsive design elements, ensuring optimal display across various devices and screen sizes.I have also implemented a diverse range of web functionalities, that collectively enhance intuition for the user and the user experience.

As an Outbound Sales Agent at Contact Web Ltd, I specialize in promoting and selling energy tariffs on behalf of Tomato Energy. My primary responsibility is to engage potential customers over the phone, offering them competitive energy solutions tailored to their needs.Key responsibilities include:Customer Engagement: Initiating contact with prospective customers through outbound calls, effectively communicating the benefits of switching to Tomato Energy’s tariffs.Sales Strategy: Utilizing persuasive sales techniques and product knowledge to secure sign-ups.Relationship Building: Establishing rapport with customers, addressing their concerns, and providing clear information on energy tariffs to facilitate informed decision-making.Market Awareness: Keeping up-to-date with the latest industry trends and competitor offerings to provide accurate and relevant information to customers.CRM Management: Maintaining accurate records of customer interactions and sales progress using CRM software, ensuring a seamless follow-up process and customer experience.Collaboration: Working closely with the sales team and management to develop strategies for improving outreach and conversion rates.

Relevant Activities: • Used an IT system to track & log checklist of tasks to do when opening up & closing the counter each day on a tablet. Such as stock count etc.• Building and maintaining a healthy relationship with clients by answering any questions they may have and handling their complaints

Relevant Activities: • Used EPOS system to process transactions from customers, scanning barcodes of items & processing refunds etc.• Examining and reviewing orders before and after delivery to make sure that orders are complete, charges are correct, and customers are satisfied