Manages assigned operational and administrative functions of the Information Technology Division.Manages implementation of new software solutions and the development, coordination and maintenance of the company's information resource management initiatives, activities and programs.Assists in managing all IT Systems to ensure efficient and effective operations of the office and compliance with all policies, security and audit procedures.Researches, tests and recommends technology based on best practices.Assist in researching and recommending new technologies to support the strategic direction of the company.Provides inspirational leadership to current IT staff members. Communicates regularly with IT Manager.Secondary duties and responsibilities:System Administration Supervisor

• Analysis of expenses, receipts & sales• Accounts receivable• Customer ledger Assistant• Prepare trial balance of customer• bank-book• Work on the accounting program• Recording in costumer's files

o I was responsible to Analysis and build home ERP software for Valve Company. My duties were gathering all information about Valve Departments like inventory, Accounting, HR and Manufacturing department then turn it to integrate in one software applications. in another said I was responsible to update the documentation cycle and fixed the Issues that is related with the way of working specially the inventory department. In another side determinate and establish the IT environment and infrastructures requirements which capabilities with ERP Applications.

o I was working as a business consultant Microsoft dynamics GP, I responsible for financial model and match its phases with business model of any company like General Ledger, receivables management, payable Management, Bank Reconciliation, and fixed assets, Sales Order Processing, Purchases Order Processing and Inventory. I responsible for building and matching the business requirements with the Microsoft Dynamics applications after the meetings with the customers to minimize the gap analysis between the business wiz and the Microsoft Dynamics applications and as technical for solve the error transactions in the applications and training the member to use the applications that plus the installations and configurations the applications prepare the master data and integrate it with applications I use for this steps Analysis the Business wise Design and Implementations the Microsoft Dynamics with the steps which above..

o Merit Consulting Group is an Infor Company, I am member of second line team that responsible to support Merit clients to get very high performance, quality and optimize Daily work with Infor M3- ERP applications as Outsource .I responsible for financial model and match its phases with business model of any company like General Ledger, receivables management, payable Management, Bank Reconciliation, and fixed assets, Product Costing and Purchase / Distribution Cost Sales Order Processing, Purchases Order Processing and Inventory. I responsible for building and matching the business requirements with the Infor M3 applications after the meetings with the customers to minimize the gap analysis between the business wiz and the Infor M3 applications and as technical for solve the error transactions in the applications and training the member to use the applications that plus the installations and configurations the applications prepare the master data and integrate it with applications I use for this steps Analysis the Business wise Design and Implementations the Infor M3 with the steps which above..

IT solution & Infrastructure

Manages assigned operational and administrative functions of the Information Technology Division.Manages implementation of new software solutions and the development, coordination and maintenance of the company's information resource management initiatives, activities and programs.Assists in managing all IT Systems to ensure efficient and effective operations of the office and compliance with all policies, security and audit procedures.Researches, tests and recommends technology based on best practices.Assist in researching and recommending new technologies to support the strategic direction of the company.Provides inspirational leadership to current IT staff members. Communicates regularly with IT Manager.Secondary duties and responsibilities:System Administration Supervisor

Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualizationInstall and upgrade computer components and software, manage virtual servers, and integrate automation processesTroubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issuesProvide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructurePerform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover proceduresLead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptionsResponsible for capacity, storage planning, and database performanceQualifications for System AdministratorAssociate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required3-5 years of database, network administration, or system administration experienceSystem administration and IT certifications in Linux, Microsoft, or other network related fields are a plusWorking knowledge of virtualization, VMWare, or equivalentStrong knowledge of systems and networking software, hardware, and networking protocolsExperience with scripting and automation toolsA proven track record of developing and implementing IT strategy and plansStrong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

• installing and configuring computer hardware operating systems and applications;• monitoring and maintaining computer systems and networks;• talking staff/clients through a series of actions, either face to face or over the telephone;• troubleshooting system and network problems and diagnosing and solving hardware/software faults;• replacing parts as required;• providing support, including procedural documentation;• following diagrams and written instructions to repair a fault or set up a system;• supporting the roll-out of new applications;• setting up new users’ accounts and profiles and dealing with password issues;• responding within agreed time limits to call-outs;• working continuously on a task until completion (or referral to third parties, if appropriate); • prioritizing and managing many open cases at one time;• rapidly establishing a good working relationship with customers and other professionals (e.g., software developers);• testing and evaluating new technology;• Conducting electrical safety checks on computer equipment.

1. Sell product and place customer orders in computer system. 2. Provide customers with product and service information. 3. Up sell products and services. 4. Transfer customer calls to appropriate staff. 5. Identify, research, and resolve customer issues using the computer system. 6. Follow-up on customer inquires not immediately resolved. 7. Complete call logs and reports. 8. Research billing issues. 9. Research misapplied payments. 10. Recognize, document and alert the supervisor of trends in customer calls. 11. Recommend process improvements. 12. Other duties as assigned. 13. Handle all customers.14. Represent services in a professional manner.15. Solving customer problems in accordance with all polices and 16. Procedures of the company .17. Working on Q 888 and hit SP score from P&D quality assurance,18. Marketing campaign and reselling.