• Reporting to the V P EXECUTIVE & CEO Company
• Daily Control GRI Reviewpro & NPS .
• P&L responsibility for the 243 rooms / 4 F&Bs / with focus on implementing processes and procedures that enhanced productivity through continuous improvement in areas of customer service, customer experience, and revenue optimization.
• Action planning to increase F&B sales and other ancillary sales
• Budget control, Operations and Personnel.
• Establishing staff motivation and development programs.(Star of the month, Promotion, Staff training)
• Preparation of forecast and budgets
• Preparation of Capex / Opex action plan with excursions & deatline

Re-branding the hotel TUI BLUE Rocador Mallorca with 211 rooms, 5 F&B outlets, 2 fine cuisine, SPA, BLUEfit park with the Project Manager TUI GROUP and subcontractors, including Architect and Design, Branding, Compliance, Legal, FF&E, and HR.
Elevated guest satisfaction rating, resulting to be awarded the TOP Quality 2020 ,TRIPADVISOR Travellers' Choice Awards 2019,2022.2023 , Booking.com awards 2019-2023
Increase & growth record GOP from 2017- 2023 to €1M,7K

-Reporting to the Director of Operations and CEO TUI BLUE
-Implementation and application of Procedures for operational services.
-Budget control, Operations and Personnel.
-Preparation of forecast and budgets
-Elaboration of Action Plan for Capex/Opex with excursion & deadline
-Control and supervision of all operational areas of the hotel.
-Motivation of Staff to maintain the Company's Values.
-Permanent reviews of customer satisfaction levels on all social networks.
-Monitoring environmental protection and sustainability. (Travel life, ISO 14001.)
-Health and hygiene control and checkup.
- Follow-up with the HS audit with the company Cristal

Operational hotel start up
Insurance & Licences (authorisation alcohol licenses, insurance policies ect..).
• Food and Beverage (Prepare F&B Outlet Concepts, choosing the All Inclusive Beverage, Wine, etc..).
• Negotiation of Suppliers contracts.
• Visit from Tour operatores and Tourisme Authority
• Work with the Sales & Front Office teams to ensure strategies are in place to maximize revenue opportunities.
• Ordered all the F&B Materials.
• The Staff (Recruitement,Transportation, Health and safety, Social Security,all Resort info, all Owner info, all Campany & Management info, Language course).
• Ordered the Satff Uniform, Hotel Maps, Folder Key Card, Gast Registration Card ect..)
• Front Office procedures of (C/I, C/O, Guest Complaints, Room Master Key, Telefon).
• Housekeeping (outside /, inside laundry, Mini bar Procedures, Ordered all the Willkomm's Materials
• Preparation of Departments Check lists.
• Energy cost Checklist (Water, Light, Gas).
• Preparation of Action list in case of deviance (food and beverage cost and Guest Satisfaction).
• Entertainment Staff.
• Responsible for the result of development of the hotel and outlets

A progressive 4-years career with Riu hotels, transferred 3 times from Portugal,Spain und Marocco within the company to enhance my career.
Realization the objectives set by the company, based on results economic and customer satisfaction. TUI Holly Award 2007 / 2008. Riu Palace
Madeira

Hotel Riu Palace Madeira**** 327 Room (Madeira, Portugal)
Hotel Riu Calypso **** 255 Room (Fuerteventura, Spain)
Opening Club Riu Tikida Palmeraie**** 388 Room(Marrakech,maroc)

I report directly to the Area General Manager and supervise all the department heads of the Hotel.
•Operational and business plans for the success of the overall objectives of the hotel.
•Maximise revenue generation
•Respect and control the annual budget and objectives
•Establish and maintain pro-active human resources function
• Foster the development of a positive work environment for all employees.
•Ensure that product quality and service standards are met in all areas of the hotel.
•Control and Implementing of HACCP in the kitchen.
•Planning priority of the month for the Hotel departments.
•Supervision and control of daily operations of the hotel.
•Management and supervision of staff.
•Daily control of the cost of food and drink.
• Analysis and control of all spending bills hotel.
•Elaborated the Hotel annuel budget in coordination with the GM

Selection of Animation staff according to job profiles to be developed from Clubs Hotels in (Portugal,isla Antilia, Canary Islands)

• To liaise between the various departments of the hotel(especial Reception & HKP)
• Translation of guest coments from German, French to Spanish
• Assist in Check-in with the Reception team and VIP personalities.

Season work ;
• Supervision and control of the operations of the Bar and Snack
• Preparation of drink menu and snack menu
• Backup waiter & Organize events and shows