Adel Hasan Email & Phone Number

Houston, Texas, United States

- Conducting comprehensive diagnostics of customers' computers, investigating reported and unreported issues with hardware and Operating Systems- Performing part isolation to determine root cause of performance issues- Performing computer hardware repairs by replacing any defective or damaged components- Troubleshooting Operating System issues, including driver updates and reimaging of storage drives- Installation of latest firmware version on all outbound computers- Conducting comprehensive visual inspection and repair validation on each outbound computer to ensure full functionality and proper reassembly- Thorough documentation of repair process in shop-floor management system, including diagnostic steps, repair process, and testing results- Coordination with various departments including non-technical departments to maximize efficiency and effectiveness of operational procedures

Houston, Texas, United States

• Spearheaded a team of 20 staff, delegating tasks and ensuring smooth store operations • Troubleshooting and resolving technical issues with restaurant computer systems, significantly reducing the need for costly helpdesk interventions. • Spearheaded implementation of new technical solutions, including installing and troubleshooting wireless access points and connectivity for new devices • Conducted weekly operations assessments to optimize food/labor costs • Led training sessions for new team members • Implemented local store marketing plans targeting sales growth • Managed conflict resolution with a focus on maintaining exceptional customer service standards. • Consistently Achieved a 3% increase in year-over-year order counts. • Consistently maintained weekly sales of $30,000 or above, with a record sales week of $35,000.

Software Development Bootcamp

Successfully completed 500+ hours of expert led instruction in front and back-end development, and hands-on learning of full stack.

Bachelor Of Business Administration - Bba

Attended coursework towards Bachelor's of Business Administration in Accounting, completing 60 credit hours.