Adelina Mercedes Lang, Mph Email & Phone Number

Pomona, California, United States

La Puente, California, United States

Ontario, California, United States

• Directed comprehensive needs assessments for 90+ low-income families monthly, exceeding productivity goals by 126.94%.• Managed program budgets and eligibility determinations for CalFresh and CalWORKs, ensuring accurate benefit allocation in compliance with state regulations.• Achieved 93.75% accuracy rate in determining program eligibility through thorough analysis of interview responses and documentation, resulting in increased efficiency in processing applications.• Conveyed detailed explanations of program requirements and benefits to customers requesting case updates.

Ontario, California, United States

• Conducted approximately 72 monthly individual case assessments for low and middle-income individuals and families, determining eligibility for CalFresh and CalWORKs programs.• Achieved 100% accuracy in eligibility determinations, enhancing efficiency in application processing and benefit distribution.• Provided comprehensive explanations of program requirements and benefits to clients.• Evaluated case budgets to determine monthly benefit allocations for individuals and families below 138% of the Federal Poverty Level (FPL).• Promoted Diversity, Equity, and Inclusion (DEI) through cultural competency discussions with TAD 15 Operations Manager and Region 2 Deputy Director, fostering improved collegiality, productivity, and communication in the workplace.

Ontario, California, United States

• Orchestrated patient intake processes, improving clinical efficiency and patient satisfaction.• Coordinated appointments and managed patient records using Athena and Dentrix EHR systems.• Identified patient eligibility for free clinic programs that increased essential healthcare services for low-income and uninsured patients.• Conducted COVID-19 screenings to ensure the safety of patients and staff.• Mentored front-end staff in dental patient registration.• Verified health insurance eligibility using Medi-cal and Inland Empire Health Plan provider portals.• Facilitated effective communication between clinical staff and Spanish-speaking patients, improving patient satisfaction and promoting cultural competency within the clinic environment.• Collected deductible payments and FQHC sliding fees for same-day services and on overdue accounts.

United States

• Researched community resources and developed a program proposal for underserved populations.• Produced a MediMobile Care program proposal targeting uninsured individuals in rural Georgian communities who encounter transportation barriers that impact health and social equity.• Collaborated with healthcare professionals to design and implement health service delivery frameworks.• Established a pretest and posttest assessment, identifying key areas of improvement for the Rural Health Mobile Services project.• Delivered a visual presentation and program proposal to the H.E.A.L. clinic's Operations Director.

Whittier, California, United States

• Developed a comprehensive four-week health education curriculum for the Living Well With Type-II Diabetes program, designed for implementation at the Whittier Wellness Community Center.• Created a culturally sensitive and visually appealing promotional flier to advertise the Living Well With Type-II Diabetes Workshop.• Drafted pre- and post-test evaluations to assess changes in participant knowledge, skills, and behaviors.• Analyzed community health data to identify specific demographics and gaps in care within SPA 7, informing key areas for program development and future expansion.• Researched diabetes management program frameworks from the Center for Disease Control and Prevention (CDC), integrating best practices into the Living Well With Type-II Diabetes program.• Presented finalized program design, curriculum, and research findings to the supervising Health Educator.• Networked at the Penny Lane Taystock Community Resource Fair, providing resources for homeless support, enhancing food pantry accessibility, and promoting safe sex through condom distribution.

La Verne, California

• Established and maintained an Excel-based tracking system to monitor validation reports and equipment statuses, ensuring efficient organization and accessibility of critical data.• Digitized and cataloged over 200 backlogged validation reports for Gilead Sciences, significantly improving departmental efficiency and compliance with regulatory standards.• Managed the Quality Assurance Vault, systematically storing manufacturing, engineering, and validation reports to streamline retrieval and enhance operational transparency.• Utilized ValGenesis software to oversee and archive finalized validation reports, ensuring comprehensive documentation management in alignment with regulatory requirements.• Provided extensive administrative support to a team of over 50 professionals, including project coordination, contract management, and facilitating seamless communication within the department.• Implemented the GI Lead program and 6S Team Initiative using Lean Six Sigma methodology, resulting in improved workflow efficiency across the Validation departments.• Coordinated regularly scheduled meetings with the Senior Director of Validation to ensure alignment with project objectives and timelines, facilitating effective communication and project progress tracking.

Ontario, California

• Successfully completed multiple temporary assignments in administration, marketing, and sales support roles, demonstrating adaptability and proficiency in diverse administrative functions.• Facilitated the preparation of monthly financial reports and coordinated departmental events to optimize operational efficiency and support budget administration.• Maintained exemplary customer and client relations, serving as a primary point of contact and effectively addressing inquiries while ensuring adherence to confidentiality protocols.• Conducted comprehensive training sessions for temporary staff, enhancing onboarding processes and contributing to improved operational workflows.• Played a key role in digitizing client records, leading to significant sales growth and surpassing departmental targets.• Prepared quotations and proposals for corporate clients on behalf of the sales team, enhancing business development efforts and supporting revenue generation.• Created conceptual designs for print campaigns that adhered to corporate branding guidelines, ensuring brand consistency and effective marketing collateral.• Coordinated workshops, meetings, and presentation materials to support successful investment attraction initiatives, contributing to organizational growth and enhancing client satisfaction.

Eastvale, California

Demonstrated total commitment to compliance with all fulfillment center safety policies and standards by wearing a reflective vest, stretching, providing safety tips, and recognizing other employees for working safely. Ensured customer satisfaction by selecting correct product orders.My key accomplishments included:• Provided assistance to indirect and direct roles of various departments including CAPS, Downstacking, and Shipping Docks.• Ranked top 10% of CAPs department with no quality errors during 2018 peak holiday season.• Achieved and maintained a 380 units per hours squad goal reaching target time of eight seconds per unit.• Contributed to processing 1 billion 59.5 million units from October - December 2018.

Ontario, California

Supporting marketing, public relations, and administrative activities, I directly assist organization leadership and collaborate with marketing, public relations, and recruitment specialists to implement development initiatives. Beyond executing marketing and email campaigns, creating newsletters and other communications, managing social media messaging, and maintaining the program website, I also monitor marketing analytics and maximize engagement, target reach, and enrollment. Further, I maintain the department calendar; schedule events, meetings, conferences, and press releases and handle special projects, including training staff. My key achievements included:• Promoting program activities and successes across social media channels by producing a series of short videos using Adobe programs to showcase student activities.• Engaging marketing strategies to drive a 36% increase in the landing page conversion rate.• Establishing and maintaining social media relations to attain a 30% boost in consumer awareness via Facebook and a 25% increase via Twitter/Instagram in under six months.• Establishing and maintaining an automated messaging system using Chatfuel for Facebook Messenger and creating an entire wireframe of sequencing in order to navigate the audience toward enrollment.

Ontario, California

Pasadena, California, United States

Engaged language competencies to assist Spanish-speaking patrons attending the establishment and built loyal customer base by offering memberships. Greeted customers, responded to questions, escorted customers to assigned theater seats. Assisted other departments with daily task. Bussed tables and cinemas. Ensured cleanliness of all theater rooms. Regularly cleaned bathrooms. Provided customers with complimentary treats. Assisted cocktail waitress with beverage and meal delivers to customers throughout the establishment.

Upland, California

Engaged language competencies to assist Spanish-speaking patrons and build loyal customer base. Greeted customers, responded to questions, provided product recommendations, and assisted with in-store navigation. Completed transactions using POS system, processing checks, cash, and card payments according to standard protocols. Encouraged completion of store survey to foster continuous improvement goals. Complied with all store policies for inventory control, health and safety, and cleanliness. Key Accomplishments:• Expertly promoted stellar shopping experience at all customer touchpoints; routinely sought out by fellow associates to assist customers requiring Spanish translation.• Contributed to improvements in store shrink by proactively reporting and preventing store thefts.• Boosted revenue returns by advertising weekly promotions and presenting credit card financing options for customers with large purchases.

Montclair, California

Delivered knowledgeable, helpful assistance to customers within store’s Mobile Sales Department. Advised patrons on mobile service plans and devices and supported decision-making processes to close sales. Utilized internal system to initiate service plans and process transactions. Met production targets by promoting store credit card solutions. Key Accomplishments:• Demonstrated total commitment to compliance with all store policies and standards.

Doctor Of Public Health, Diverse Populations And Health Equity

Master Of Public Health - Mph, Public Health Administration And Policy, 3.916

Honors with High Distinction Capstone Project: A Policy Evaluation for California’s CARE Act and the Application of the Social.

Certificate, Emergency Preparedness, 4.00

Bachelor Of Science In Public Health, Healthcare Management, 3.96

Associate Of Arts - Aa, Psychology, 3.669

Activities and Societies: Phi Theta Kappa Honor Society

Bachelor Of Fine Arts (B.F.A.), Graphic Design, 2.57

Activities and Societies: Renaissance Scholars, Educational Opportunity Program (EOP), Student Support & Equity Program (SSEP)Minors: •.

License, Certified Phlebotomy Technician I

General Education, University Academy, 3.16

Activities and Societies: National Honors Society, COEXIST