Adeline Alibert Email & Phone Number

Montréal, Québec, Canada

Préparation logistique des voyages de groupes (ad-hoc, départs garantis & GIR) :

- Gestion des clients de la vente du dossier au retour de leur voyage
- Vérification de la conformité des devis, contrats et programmes
- Réservation des prestations vendues
- Préparation du jour par jour et coordination avec les différents fournisseurs
- Contact avec les agences clientes
- Préparation des kits et briefs guides
- Veiller au bon déroulement du voyage
- Gestion des urgences et du téléphone de garde
- Gestion des litiges PO
- Traitement des dépenses guides et questionnaires de satisfaction…

Toulouse, Occitanie, France

Spécialisée Amérique du Nord & Europe du Sud.

- Analyse du cahier des charges et conception de voyages individuels sur-mesure
- Benchmark
- Sourcing fournisseurs
- Création de programmes pour le site web
- Négociation de tarifs

Chambéry, Auverne-Rhône-Alpes, France

Consulting mission for my first year of Master in Travel and Incentive Management at IAE Savoie Mont Blanc. > Analysis of the tourist attractiveness of Lake Aiguebelette and the process of labeling as a "Grand Site de France".

Los Angeles, California, Usa

- Immersion in an American family in Los Angeles, California, for one year.
- Full-time care of a 5 year old child.

Brighton, Uk

- English course with a certificate.
- Immersion in an English family for 3 months.

50 Rue Matabiau, 31000 Toulouse

- Reception (reception of clients, processing of reservations, taking of calls, answering of emails, concierge service...). Use of GHM software.
- Breakfast (setting up, serving, restocking the buffet, tidying up...).
- Sales (phone prospecting, updating data via Excel table and follow-up).

Gourdon, Midi-Pyrénées, France

Reception of customers, sale of entrance tickets, management of checkrooms.

Carsac-Aillac, Aquitaine, France

- Creation and management of coach quotes.
- Update of the website.
- Reception of the customers - discovery of the customer's expectations - proposal of an adapted tourist product and finalization of the agreement.
- Use of professional websites and software (AbcCar...).

46300 Gourdon, France

- Reception of tourists in French and foreign languages.
- Management and sale of tourist products.
- Management and analysis of tourist information.
- Use of Tourinsoft.

Master'S Degree In Travel And Incentive Management, Tourism, Good Mention

Master 1st year : Analysis of the labeling process "Grand Site de France" and thesis "How can tourist overcrowding of a remarkable site.

Master 1 Management Des Voyages Et Incentive, Tourism

University exchange in Valencia, Spain : Social Skills and Group Work - Tourism Policy - Operations Management - Analysis of the Tourism.

Arts, 6 Credits

Au Pair Weekend Classes - Performing Arts & Visual Arts

Anglais

Cours d'anglais professionnel (3 mois)

Bachelor'S Management And Engineering Of Tourism Industries - Isthia, Tourism, Mention « Assez Bien »

Management of operations - Tourism law - Analysis and financial management - Tourism environment - Actors and functioning of the tourism.

Associate'S Degree, Tourism

Customer relationship management - Design of tourist services - Marketing - Law - Economics - Tourism and territory - English - Spanish.

High School Diploma, Economic And Social Sciences, Specializing In Political Sciences, Mention « Assez Bien »

Activities and Societies: Sound arts, Latine languages

Gsce, Very Good Mention

Activities and Societies: Climbing, latine languages