• Provide high-quality customer service by handling inquiries & disputes• Monitor daily projects to ensure operations are running smoothly & completed in a timely manner • Liaise with clients, suppliers, transporters, 3PL’s & etc for project schedule & timeline• Process Delivery Orders, Invoices, Credit notes & Official Receipts • Prepare Airfreight & Ocean Freight documents (ie. Packing List & Invoice, Shipping Instruction/Note, Fumigation Certificate, Lashing Reports &… Show more • Provide high-quality customer service by handling inquiries & disputes• Monitor daily projects to ensure operations are running smoothly & completed in a timely manner • Liaise with clients, suppliers, transporters, 3PL’s & etc for project schedule & timeline• Process Delivery Orders, Invoices, Credit notes & Official Receipts • Prepare Airfreight & Ocean Freight documents (ie. Packing List & Invoice, Shipping Instruction/Note, Fumigation Certificate, Lashing Reports & etc.)• Prepare all EHS documentation for approval prior to all job execution (ie. Permit to Work & HIRADC)• Generate monthly sales & profit loss report• Monitor material inventory level for Crating & Operations Department, anticipating needed supplies and placing orders for supplies if required• Establish & maintain Sales & Admin file system Show less

• Processed Orders in Oracle based enterprise resource planning system• Provide superior account management for Air Solutions, B2B & Home Electronics business units National Accounts• Managed Dealer back orders by producing backorder reports via Excel• Maintain a 95% first time fill rate for Amazon Home Electronics & Computer Products account• Provided order updates & stock availability to dealers (i.e Best Buy, Amazon, The Brick, Ingram Micro, Tech Data)• Released stock… Show more • Processed Orders in Oracle based enterprise resource planning system• Provide superior account management for Air Solutions, B2B & Home Electronics business units National Accounts• Managed Dealer back orders by producing backorder reports via Excel• Maintain a 95% first time fill rate for Amazon Home Electronics & Computer Products account• Provided order updates & stock availability to dealers (i.e Best Buy, Amazon, The Brick, Ingram Micro, Tech Data)• Released stock against purchase orders only after reviewing forecast & allocation reports• Processed credit notes, debit notes & re-invoices• Processed Good Set return authorization claims• Provided high-quality customer service when handling customer inquiries & complaints Show less

• Respond to all customer orders and delivery enquiries• Process and coordinate pick up orders• Print deliver notes for the warehouse team once pick release process is complete

RESPONSIBLITIES: • Prepare documents for Import & Export (Air & Ocean)• Prepare invoices for billing • Prepare quotation for Airfreight & Ocean Freight clients• liase with airlines for air cargo shipments and shipping liners for sea cargo shipments• Coordinate Air/Sea shipments

• Conducted daily administration duties such as filling, photocopying, restocking office, kitchen & bar supplies • Created Standard Operating Procedures for the Office Services Support Position• Processed Purchase Orders for clients• Processed headquarters invoices and expenses• Organize shipments for domestic/ international packages, LTL & freight.

Ryerson University properties• Analyzed issue and dispatch appropriate trades and custodial personnel• Created work orders for each job through Vision FM software• Followed up with trades personnel and client to make sure the job is completed and client is satisfied• Organized outgoing and incoming mail

Oversaw and delegated as needed, all operations of the group to unsure proper functionality of the group.

Assisted the Director in performing his/ her duties and chaired all meetings in their absence. Served as the first point of contact for most personnel issues and ensured appropriate staffing and administration of active operational duties. Secured a CAD$ 5000 funding from the Project-Funds Allocation Committee for Students- Ryerson.

Recorded meeting minutes Besides that, maintained records of membership activities and Patient Care Reports. Scheduled 25 active members for on-call shifts and managed teams financial records and accounts and is directly accountable to the Director.

Procured, maintained and inventoried all of the group's medical, diagnostic, communications and logistical equipment and advised members on its proper use. Other than that, handled all other physical assets belonging to the group and assisted the Director as needed.